Review Time
Just received a parking fine for the time my car was with them! I had until now put up with how awful the expereince was but now feel have to review for others to avoid. The drop off point is not sign posted, the book in system chaotic, pick up driver was rude and another lady already in the bus, had ended up driving around Heathrow for an hour before getting back to her car. No idea where my car had been but it was parked on a double yellow during the time I was on the plane hence the parking ticket which I now have to dispute.
Waited 2 hours with screaming baby for pick up by someone at T£ LHR. Ther company is a complete sham with non existant customer service. I have complained many times by email and phone and no one replies-complete joke should be closed down
We had booked with this company, never again. On arrival they told us and our friends who booked with them that we had to hand over £10 each cash. On return we did as instructed and rang them, they gave us a meeting point. after 5 phone calls we were told our cars were at the wrong terminal. After another 3 phone calls our friends finally got their car. Only to find that their petrol had been drained and 260 miles was added to the clock and they had to pay another £10 to leave. Eventually after another two hours and multiple phone calls we received our car with items missing. My last phone call to this company was actually stating that if my car was not in front of me within 10 minutes i would call the police and report my car stolen. When it eventually arrived the driver was extremely rude. I do not understand why Gatwick would use such a dreadful company, and again we had to pay another £10 to get out. Never again will I use such a horrendous service. Please think carefully about booking with this company
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