Review Time
called pep boys to take my car in for a coolant leak and i talked to a guy name ty really cool manger and a great person. they took my car in the same day and fixed it and there really fast and reliable i will definitely be coming back if i have anymore problems
I have been coming to Pep Boys in Collegeville for a few years now, and in the past year I've been having significant issues with the location. My catalytic converter on my 2016 Chevy Trax was replaced and not long after my check engine light came back on. The system check said there was an issue with the catalytic converter again. It was checked and there was not, They cleared the light, and told me if it kept coming back on, they would replace the converter under warranty. The light came back on. I brought the car back. They told me they had to run the code again. The same thing happened. They told me they'd check with the dealership and get back to me about replacing the converter. They did not. I called, I came in, I've had oil changes and tires replaced and each time, I ask about the code and the converter and each time I'm told that one of the guys is "working on it". Now I'm at a point where the warranty is up and they still haven't fixed the issue, despite my having several appointments dedicated to just that.
Took my car today to Pepboys in 800 Military trail in West Palm Beach. I'm 67 and I've been doing all my mechanical work since I was 16! These people are thieves, $501.00 to replace a rear brake leaking cylinder, NOT a total brake job. Charged $53.00 each for a part that cost $21.49 at Autozone. $53.00 for $19.00 brake shoes! $275.00 for labor for something I do in an hour! After adding up the numbers they didn't add up, I found a $46.00 "extended limited warranty" charge which I refused. I was told their job would have NO WARRANTY! because I refused this! It is an EXTENDED meaning it goes BEYOND YOUR warranty. I just moved to a place where I cannot do any car work. I would have spent 60.00 dollars in parts and do it myself! The parking brake cable was not adjusted... is engaging in 2 clicks... well I'll fix that tomorrow after paying $501.00 and I waited over 4 hours.
For the Pep Boys at 4400 Semoran in Orlando FL. I took my car last week August 5th for a synthetic oil change. My lease has Onstar and it said it was at 5% oil life. I specifically told them please make sure it can be done same day with synthetic oil since I was traveling that night. 4 hours later they called me and said the car was ready around 2pm. But agree I left the shop I notice the car was doing this muffling sound like as if the engine was having a hard time. I didn’t think anything of it since the book light was gone too. After a few days I heard the same noise and took it back. They came out to see and checked the oil only to find out it’s the same black dead oil and never changed it. Imagine. I drove like 6 hours that weekend and the following days. Completely ridiculous to pay $85 for a service and oil that I never received. Plus the cost of Uber back and forth to get the car. They took it in immediately but I had to call around 6pm today before they closed. The car was done and they never told me. I went back and now the car is fine. Imagine if I hadn’t heard that noise or brought it back. That would be negligence on my part. Never going to another Pep Boys again. I will be reaching out to the manager. Something as simple as an oil change and they can’t even do that. For all I know they gave me the same oil I had. Even though the receipt said they did like 10 things none of it was done originally.
This is the Pep Boys on State Rd 7 in Hollywood, Florida. I had several engine sensors in my car replaced. They had to replace them 3 times because my car didn't work after either previous repair and they kept my car a week longer than they should have. On top of that they told me my car would be ready a certain day and it wasn't ready on that day and they never called me. I've had to call the corporate office and the store multiple times as the store appears to be completely disinterested in what they're doing. Still not even fixed yet.
Be aware and watch pep boys every move when handling your vehicle. I needed 4 new tires and went to pep boys. Hugh mistake by going to pep boys. see what happened to me a 1st time customer. I didn't know pep boys as a customer.Never buy anything at pep boys and let them put it on your vehicle because they will damage something else on your vehicle and want you to pay for what they damaged, and they will refuse to acknowledge it. they just try to charge you for their benefit.Date of Loss: 8/4/2022 as of this date my vehicle remains damaged and pep boys are ignoring emails and phone calls. AT PEP BOYS STORE # 1773 Brittney Sutton Claim Professional (770) -659-5223, Phone Brittney_ Sutton @ pepboys.com Pep Boys Risk Management Claimant: Benjamin Semien paid for 4 brand new tires. 1. The technician chose to drive my vehicle into the shop and chose to put the electric window down. When the technician returned the vehicle, the window was off the track, and it continues to get off track. 2. The technician stripped a stud and lug on the right rear wheel with the impact gun. 3. The Technician did not return the air filter clamp. 4. The technician made me wash the blue off the new tires and used mean profane language to me among other things in the shop. 5. The manager refused to cooperate. 6. The risk manager made a cash offer but refuses to pay the amount offered and now will not return emails or phone calls.Advised by others to never allow pep boys to work on your vehicle because they will create other problems on your vehicle.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
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