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I contacted a friend regarding getting an alignment and asked her if she knew of any place that had something affordable. She said Pep boys had a $99 package and I paid about $110. I went online to Pepboys.com>Tires> Tire Services> Alignment>make an appointment. There is also the section where I visited Pep Boys Computerized Alignment Service Package. I scheduled an appointment for 8am/ 2/29 and selected the $99 package. The website does advise that there will be a shop fee included. The website does not advise that a charge of 29.99 will be included for a sensor that is part of the package. I was never advised as to what this part/service was, why I needed it, and that an additional charge would apply. Upon realizing that I was going to be late for work, I hastily paid the receipt and was told that everything I needed to know was on the receipt he gave me. After returning home and logging into work, I reviewed the receipt and realized that I was charged for unauthorized services. I did not call immediately, a little later when I had a break and spoke to Kavaris Purnell who advised that the 29.99 was included in the package. And when I advised it did not say that on the website, he advised that he had nothing to do with the website prices. False advertisement, as you have to fully disclose all prices and services so your customers can make an informed purchase decision. I was discriminated against because I am a female, as your shop workers assumed I would not know better. Upon trying to go to my doctors appointment later that day, my car was not driving properly and making and extremely loud noise. I called and spoke to someone from customer relations and filed a complaint. As I was driving home, my steering wheel felt as if it became loose, my car went to the left and then to the right, almost causing me to collide with an 18-wheeler. I pulled over and called 800-pepboys again to add to the complaint. I received a phone call from Robert, who advised me to call pep boys and have them tow my truck to a location of my choice. I called the one on Malcolm Drive and my car stayed there from Thursday to Saturday. I was advised at 6:32pm when I called that I needed new control arms, in which I had already had that replaced in February 2024. I believe it was Brandon, who advised me that he would call me back. When he called me back he advised that my arms needed to be tightened and my car would not be ready til Tuesday as the mechanic is going out of town on vacation. I was left with no vehicle, no transportation to get around, and not one offer to assist me in getting a rental, but extorted money from me by charging me 29.99 for a part/service that I did not request and was not informed of and then attempted to do it again by saying I needed a part in which I did not need.
I live in the Phoenix, Arizona metro area and my experience with Pep Boys was so awful that I wrote the CEO of Pep Boys, Mr Scott Collette, via USPS certified return receipt on March 25, 2024. In that letter I supplied documentation of the terrible store Manager experiences with two different Pep Boys. To date, June 1, 2024, I have yet to receive any type of response!Note: When contacting Pep Boys corporate with a complaint, Pep Boys simply forwards that complaint to the store manager of which you are complaining! That manager (I was told via telephone) simply "closes out the complaint" as resolved!What benefit is that to the customer?Beware of Pep Boys!
EPIC FAIL!I BROUGHT MY CAR IN TI PEP BOYS IN CULVER CITY FOR AN OIL CHANGE WITH AN APPOINTMENT TODAY AT 3;30 When I checked the lady looked up my car and told me they did not have the oil filter in stock. I suggested I rbing it back tomorrow but she said they can get the part in an hour and I’ll be done by 5:00 PM.I come back at 5:00. Car is not ready. I check in at 5:30. Car is not ready. I check in at 6:00. Not Ready. Finally at 6:15 they inform me that they had a “new guy” working on my car and he accidentally emptied the TRANSMISSION FLUID instead of the OIL!!!Luckily he did not pour oil into the transmission fluid.Car won’t be ready until tomorrow?????How can someone not know how to do an oil change? I am never coming back again (once I get my car back).
Been a customer for almost 20 years. The company has changed and only wants to up sell. Needed new brake pads and rotors for my 2018 Toyota Highlander. I got a quote and they wanted to immediately perform the services. I had another appointment and didn't have the time. I felt the work was way over priced. I went to a car dealership close by and I got the same work done with lifetime warranty on front brakes for less than half the price quoted. I saved over $700.00. I will never return. Gone...
Made an advanced appt for an oil change and tire rotation. I waited for the service to be completed. When I got home, reviewed the invoice only to learn they contacted my fleet provider and claimed I needed 2 tires which they approved. They never came to the waiting area to show me the problem. After several attempts to follow up to determine validity of this, Pepboys never followed thru to prove the need. Looks like I was scammed. Will never return there again.
Took my truck to pepboys to get new tires they had the ones ibwanted at a food price so i bought them online and made a appt. I show up on time for my appt and it took them 2 hours to change 4 tires. Heres the icing on the cake. They tried to tell me i needed new lug nuts and tried to sell me lugnuts for $16 each there are 24 on the truck that would have been $384 for a $40 set of lugnuts. The person who called me was rude. I asked her if she thought i had sucker written on my forehead. That was just stupid. Told her just put old ones on. I was a mechanic for 10 yrs so i know better checked lugnuts out later and there was nothing wrong with them. Maybe if they used the right size socket they would not have a problem. Would not ever recommend them to anyone
Gross negligence, improper battery connectionPurchased a battery at this location on 11/24. While driving in Atlanta traffic on 1/5, in the middle of a busy intersection, on a hill my car lost ALL power. I could not even open my door, put on the hazards. The car was dead. The police had to come and block the road off so that I did not get hit as I was clearly a hazard. The police towed the vehicle to Capital Cadillac and lo and behold, I was told that the positive terminal to the battery was over tightened when the battery was installed. I called PepBoys and was assured I would be reimbursed for the tow and the repair as it was clearly a result of their gross negligence. Capital Cadillac also provided a letter stating the same. Excuse after excuse and nothing. I could have lost my life that day being in the middle of rush hour Atlanta traffic with absolutely 0 power in my vehicle.
I had my PA State inspection at Pep Boys in Philadelphia on 1/3/2024, plus additional work totaling $1,412.35. Received the customer invoice with the wrong name plus a VISA payment receipt with blank sub totals & final total. Placed complaint with corporate, after store stated only corporate could handle. Corporate sent problem back to the store which refused to issue invoice in my name. No corrected receipt provided. Reported problem to the State Attorney General's Office of Consumer Affairs and VISA corporate office which are investigating. Addendum-State Attorney's General's office got results.
Despite making an appointment for new tire installation, I still had to wait over three hours for my car to be serviced. The entire staff was standing around in the garage doing nothing while I waited. When I asked how the brakes were, they asked me to step out of the garage and didn’t answer my question. Every single person was rude and treated me like they were doing me a favor. I’m a paying customer and I’ll never use Pep Boys again.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
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