Review Time
I read people complaining, about Pep Boys and I thought, if I ever wrote a review, this is the time. Monday the 6th of May, my frt right brake, fell apart. On Saturday the 4th of May, I had my Rotors and brake pads replaced. Apparently they were to have used Lock tight on the bolt going through the Calipers. They did on 3 of the bolts, forgot one of them. The closet place to me was Pep Boys. I called first and told them what had happened, the store mgr said to bring it in. I had it towed there and the took an hour before they could look at it. They spent about 45 minutes on it and spent another 45 minutes trying to find the bolt. The dealer said they might have call back in the morning. They were so nice and apologized for not being able to locate the bolt before closing. They called me in the morning said they were waiting on dealer and that they call back soon.about, 2pm they called and I picked it up. My bill was under a $100.00. They were super busy and yet took the time to help me out. Thank you Pep Boys, you are the best ! Sherrie R. 830 SE Military, San Antonio, Tx.
Clermont branch 1437 Sunrise Plaza 34713. Made an appointment for 2:30 to have an oil change, and “check engine” light diagnosis. Arrived at 2:20 to be told it would be at least two hours before they could look at the car. Waste of time, and gas. Not acceptable.What’s the point of making an appointment?
My air conditioner quit and I took it to Pep Boys and was diagnosed with a blown compressor. A new one was installed and lasted a couple of months when it quit again. Another compressor was installed under warranty and then I didn't use the A/C all winter. When it came time to use it again, no cold air was present. Now they tell me that it leaked from a part that they didn't touch. Funny, since after the second compressor was replaced I was told that basically the whole system gets swapped out because of debris in the lines. They want to charge me $800+ to repair it again because the part is not under warranty. I'll go give my money to a different shop if they won't honor their worthless warranty.
Dear corporate,Please pass this along to human resources as I feel you should be fully aware of what kind of treatment your general manager at the Sacramento CA Arden location is treating their customers. Here is my review:General manager, Bryan was outright rude, condescending, racist, and clearly miserable at his job! I pulled my car in at 6:15pm on Monday evening 04/29/2024 after my car had a run flat warning on my BMW. I walk into the shop and ask if some can help me, without even looking at me he's already mumbling under his breath and takes a deep breath. Already annoyed with me and said, we're closed!" I then ask him, well can you at least help me out and take a quick peek and let me know if it's air that is out or if it completely popped? He said, "we're closed and I'm trying get out of here." After looking up online, Pep Boys is supposed to be open until 7pm. I understand he wants to leave, but here is an Asian female kindly asking him for his help, a minute of his time and he wanted NOTHING to do with me. As I was walking away, he started saying things as I was walking away. Stunned by the way I was treated I could not help but feel sorry for this man. I am a director of a well known company that has been around for 50 years and this was a true low of customer service. This guy should not be the face of what I know of Pep Boys to be. You can do better and you should do better. I am a customer of your location and have sent many family members and friends to the Arden location. What a shame! Bryan, you treated me like a piece of dog poop. No matter how bad your day was, you should NEVER take it out on other people. I hope you never get to treat anyone else the way you treated me tonight. Waving me out of the building like I was a worthless person. Kindness begets kindness, you should have some humility and treat people the way they deserve to be treated. Shame on you, Bryan! Bryan Worlan, Wordell, Wordall, whatever your name is.
Pep Boys went above and beyond when they serviced my vehicle today. The staff (Mike) was very understanding of my situation and took pains to take care of the problem. Shout out also to Justin who worked on my car. Really great guys at Stratford NJ.
My opinion... Save your time and money and go somewhere else.This will be the last time i go here. Billed at $158/hr to replace an oil pan gasket, electric fans coming on even in 37 deg weather, AC compressor making noises and 2nd time looking at my brand new brakes squealing. Only thing fix/diagnosed was my oil pan gasket that was replace at $158/hr. Told my brakes squeal because they just do.. Their resolution to my brakes, to bring it back a 3rd time and have them look at it... What are you going to find this time? You already had my truck 2 times before for 2 days total of time with no answers. A 3rd will make no difference.
I would never recommend the Gainesville, Florida location to anyone! My son and I were treated with disrespect and lied to several times by staff and manager Marcus. My car arrived on March 30, 2024 and sat there for two and a half months. I live in Ashtabula Ohio and my son was driving back to Tampa Florida. This was the only place available that moment which was late Saturday afternoon. My car needed a break vacuum pump which was only to take a day or two to fix. They told him it would be fixed the next week. Each time my son and I called we were put on hold by Jamie which she never returned, passing the buck to someone else. When we were able to talk to someone and asked for Marcus, he was always conveniently busy, never returning calls. Marcus then blamed my son for the delay in part order stating he gave them the wrong part number. Aren’t they the professionals?? My son knows nothing about cars. I have never been treated so poorly with crappy customer service and the run around. I decided enough was enough and called the corporate office, oh and Marcus called the next day to tell me a bunch of crap still blaming my son. They never took accountability for their actions. Because of this I had my car transported back to Ashtabula Ohio and cost me 750.00. When my car arrived at my mechanic’s, there were several parts in the back seat of the car as my mechanic stated he didn’t know why there were so many parts taken off. Oh and my car arrived with the battery missing!!! My mechanic called Gainesville Florida location and asked Marcus what he was going to do, Marcus agreed to have my mechanic order the battery and email the bill to him. My mechanic forwarded me Marcus’s email, sent him the email and never responded. I called him back , received the correct email, they have all my information including the bill with the battery included. Two weeks went by, never received a call as he was supposed to call before sending me the reimbursement check, never came. Sent Marcus an email stating my next move was to call corporate, he responded and passed it on to someone else. Decided to call corporate again to complain. Corporate was supposed to call me back and resolve the issue, it’s been over three weeks and no phone call or communication efforts from them!! Worst company ever!! If there was a zero rating possible that’s all they deserve!!
On March 26, 2024 I took my 2014 Ford Fiesta SE into the Annandale, VA Pep Boys repair shop to have both front and rear axial brakes replace with a premium brake package. The website for Pep Boys showed the following work will be provided under the premium brake package:Install new break pads/shoes, Lifetime free replacement of break shoes/pads, 24 month 24,000 miles labor warranty, resurfacing of rotors, break fluid exchange. This premium break package is listed on their website costing $239.99 with a coupon discount of $40.The new premium brake package for the real axial cost is shown on Pep Boys website as $209.99 with the same coverage as for the front axial.Problem one is that a standard break package was installed rather than a premium break package which I requested in writing when I checked in for this appointment. The standard break package provides break pads/shoes at a much lower quality than than the premium brake package and only has a 12 month 12, 000 mile labor warranty for the front and rear axial break work. And I had to pay an additional costs of $630.23 for total break work on both axial. Also, the standard break package does not provide lifetime free replacement of break shoes/pads.Problem two is that I was informed that the front rotors no longer are being resurfaced by this shop so new rotors had to be installed at an additional cost of $293.98 for me. And the rear axial break drums no longer are being resurfaced at this shop so an additional cost to replace both drums of $297.98 was my additional cost. In summary, I provided in writing that I wanted a premium break package installed on both the front and rear axial with a cost provided at Pep Boys website of $449.98. However, the premium break package which I requested instead was not installed. Instead a standard break package was installed. My total cost paid for break service on both front and rear axial was $1,080.22 which cost me $630.24 more that the premium brake package which I requested upon checking in for my appointment.After I was provided with the total billing I asked why the premium break package which I requested was not used and was told that the Pep Boys website was not updated and that this package was no longer available. My question is there any way that I can obtain a refund from Pep Boys for the additional cost I incurred of $630.24 be obtained? I do not understand how Pep Boys can post break services and this cost on their website and not be held accountable to provide this service at the cost shown on their website. Unfortunate, I am unable to afford the services of an attorney to sue Pep Boys. In fact, this additional cost has financially put me a bind to be able to pay my other bills. If you can provide me with any assistance in retrieving some or all of the additional cost for this break service I am greatly appreciative.Ken Tinsley7211 Layton DriveSpringfield, VA 22150
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
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