Review Time
The "mechanics" are incompetent and don't know a thing about "Customer Service" I asked them if they could do a diagnostic and they said possibly same day but tomorrow "first thing" Car sat there for 5 days. Car owner calls and is told "we're not doing it because your boyfriend was "nasty" on phone call. What a joke..They basically laughed when I told them I would Contact Corporate. They have 1.5 Rating!
I filed a customer service compliant on Friday Aug the 25th and still haven't been contacted by any corporate member concerning my complaint. Complaint number is 113059. My complaint dated back to Thur Aug 17, 2023. My vehicle was serviced at your Laurel, Maryland location for an oil change and tire rotation. The oil change was conducted but the tire rotation/inspection was not initiated or done. My appointment was at 2pm, I arrived at 1:45 pm. My car finally was pulled into the service bay at 5:15pm and I received my car back at 6:35 pm. I have called Pep Boys personnel and conversed about this problem only to be told that someone would contact me back. This has yet to happen. I would love to speak with someone in the Pep Boys Corporate Office that handles complaints. I will no longer be the loyal patron of this location in Laurel, Maryland. This location is unprofessional and performs shade tree work. A terrible experience in which I will not tolerate again.
Bought 4 tires for honda pilot in arlington hts ,il . Stearing started to shake at 50 mph after leaving .during the next three weeks I Had to return for 3 moretimes to pep boys in palatine service center, due to arlington hts closure. Luckly found old tech that corrected the problem of improper installation of what he call sticky weights. Next time ill go to tire experts firestone
Pep boy web offer for wheel allignments for $ 200 minus $30 coupon equal $170 for wheel allignment but when i took my van for service they did not tell me any other charges and later added extra parts and labor and end up to $326.60 for the service,,i feel like it was a scam to bring customers in shop and add more charges to rip off customers also it took 6 hours to do that job kept misleading me we are working on your van even though my van was still in the parking lot.also they charged me $ 87 for a tire and charged it twice from my credit card,,which is still not removed the extra charge..its a ripp off company please be care full shop around and avoid their service,,they did not do honest service for me..
REFERENCE: WARRANTY CASE #117514I am so dissatisfied with the Customer Service I have received regarding the above-mentioned warranty case. Pep Boys at 7469 Park Meadows Dr, Lone Tree, CO, replaced my air conditioner compressor on August 12, 2023. I paid $1264.78 for all work and parts. On September 14, 2023, the air conditioner was no longer working. I took it to my local mechanic, where I live in Idaho, and the diagnosis was that the a/c compressor was leaking at case half. I contacted Pep Boys Customer Service on September 22, 2023, and to date, November 10, 2023, I am still trying to get CUSTOMER SERVICE. Yesterday, a check for $857.19 was delivered to my home. This check only covers parts and labor, nothing else. So, I have paid Pep Boys $407.59 for a working air conditioner for 30 days. This is wrong. I am a very, very unsatisfied customer and will never use Pep Boys again. I will let everyone know that their work, warranty, and customer service are all worthless.Unsatisfied customer
Pep Boys tires installationI went into Pep Boys in Havertown, Pa to get my tires installations. They changed my tires and broke my sensor, did not put a Wheel nut, and tire caps back on my car. I tried to complaint to corporate and they never got back to me. The guy at the desk said it's his word against mine that he put them on and that he broke the sensor. He through a broken senor at me then he went to the back door and walked to my car and put caps on. He did nothing about the senor and the one Wheel Nut.Desired outcome: I would like one Wheel Nut and a Senor for my tires they broke
Do not take your car to this location, do not waste your time and money. My car had problems with the AC, I took it and they told me that it would be ready in three days. After 3 weeks I told them that I was taking it without having finished fixing it. Supposedly they ordered the same hose 4 times and received it wrong 4 times, the time was infinite. They gave me an estimate of $870 for changing two hoses and the day I went to pick it up, the initial estimate had changed to more than $1,000. In the end they charged me almost $500 for just changing one hose, telling me that it was getting cold, after a week the car started to lose cold because they never replaced the second hose even though they had it there for 3 weeks.
Had a 3:00 appointment, have been waiting over two hours for a oil change at Pep Boys on Cervantes in Pensacola, FL. When I questioned why such a long wait time with a appointment, I was told police vehicles take priority. Understood, however, why not tell customers that when appointments are made or why even make the appointment or better still have a dedicated individual for fleet/police vehicles & BTW I'm driving a "fleet" vehicle as well & no one bothered to come out & let me know what the delay was, I had to go and ask. Unacceptable at best. Update:Called customer service to voice my concern, promised someone would call me back, its been over two weeks & no one has bothered to call.
Made an appointment 2 days in advance for a state inspection and oil change. Showed up 20 minutes early today at 9:40 for my 10:00 appointment.Was told at arrival the "machine was broken so no inspections can be done today". I said ok well let's do the oil change at least. I was then told it would be about 3+ hours for Just an oil change with an appointment because "everybody has appointments on Saturdays".why take an appointment at all?
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
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