Review Time
So many positives about this service call. I have been using the dealer mostly since I got my 2018 Jeep Grand Cherokee 5 years ago. But since COVID getting an appointment requires reservations weeks in advance. I used Pep Boys in the past with previous cars but not for some time. I've tried other local shops and wasn't impressed. I needed an oil change, went to Pep Boys website and confirmed an appointment two hours later. So two big plusses here, ease of use of the website and quick appointment. I went in waited maybe 3 minutes while another customer was serviced and they got my car in the que. Two more big plusses quick and very customer oriented reception. Free tire rotation another big point. All communications were texted and emailed, when the car started work, what was done, who did it and when it was finished. So another big point great communication on status and actions. Finally the car work was completed in a little over an hour and a half. Great, Great Great. Lastly for the services I got the price was lower than my dealer and a local service center I’ve used in the past.
Is there an option to rate this experience lower than one star? I noticed that the inside of my tires were displaying cords, indicating that I needed new tires. I had previously made a reservation for tires and brought my car in for the installation. However, upon arrival, I was informed that the tires I had ordered were not available due to a computer glitch. Consequently, I had to purchase an upgraded set of tires instead. I bought two new front tires for a total of $445. Now, after only six months, I have noticed that these new tires are once again showing cords on the inside. When reviewing my invoice from Pepboys, I realized that it mentioned a "free alignment check" without any indication of a problem. Upon contacting the service center I had visited, the manager explained that the "free alignment check" simply consisted of determining if the steering wheel pulls and if the tires appear to be straight. This falls far short of an actual alignment check. Although I refrained from debating the manager regarding the lack of professionalism in this statement, our conversation continued and he mentioned that he had caller ID and could see my invoice. I asked him, given that my invoice includes a 65,000-mile warranty and a road hazard warranty, what could be done to address the issue. He responded by offering a $60 discount on the cost if I were to purchase two new tires and an alignment. This is not the first negative experience I have had with Pepboys, and I have now completely lost faith in this store. I will never recommend it to others and will actively discourage anyone from going there.
I recently had the unfortunate experience of dealing with Pep Boys, and I must say it was an absolute nightmare. From start to finish, everything about my visit to this auto service center was a disaster. I strongly advise against choosing Pep Boys for any of your automotive needs.First and foremost, the customer service at Pep Boys was abysmal. The employees seemed disinterested and lacked basic knowledge about the products and services they offered. When I asked for assistance, they were dismissive and seemed more focused on their personal conversations than helping customers. It was clear that providing satisfactory service was not a priority for them.To make matters worse, the quality of workmanship was appalling. I brought my car in for a routine oil change, and they managed to botch it up completely. Not only did they take an excessively long time to complete the job, but they also failed to tighten the oil filter properly, leading to a leak. This negligence resulted in extensive damage to my engine and required costly repairs. It was a clear display of incompetence and lack of attention to detail.Moreover, the pricing at Pep Boys was exorbitant. They charged significantly more for their products and services compared to other reputable auto service centers in the area. It felt like they were trying to take advantage of customers by inflating prices without providing any additional value. It was a blatant rip-off and a clear example of their greed.Lastly, the overall organization and cleanliness of the facility were subpar. The waiting area was dirty and disorganized, with outdated magazines and uncomfortable seating. The lack of cleanliness and order gave the impression that Pep Boys did not prioritize maintaining a professional environment for their customers.In conclusion, my experience with Pep Boys was nothing short of a nightmare. The combination of terrible customer service, shoddy workmanship, inflated prices, and a disorganized facility makes me strongly advise against ever using their services. Save yourself the headache and choose a reputable auto service center that values its customers and delivers quality work. Pep Boys should be avoided at all costs.
If you are looking for good, SAFE tires, at an affordable price, please stay away from Pep Boys. I purchased 2 “supposedly brand new” tires for my 16 year old son’s car from here. It hadn’t even been 30 days, and one of them exploded on him while driving home the other night. I took my receipt back, along with the busted tire, but the manager, Richie, refused to compensate me, telling me that the only thing he could do was take 20% off of another “new tire”. Who in the heck would be crazy enough to purchase anything else from this place?
I went here on Monday morning to get my windshield wipers linkage replaced in Savannah, Georgia. The mechanic at the front desk gave me several quotes. Initially when I arrived, he quoted something like $214 for the repair. Then he took it upon himself to start adding things to the repair to inflate the bill like three windshield wipers. I inquired about how three wipers came into this repair and he tried to explain I needed them; this was a lie because I had just purchased new ones recently. I told him to take those off because I did not request them; always ask customer first before just adding things on the bill. So, now this was about $400 totaled up. I decided not to do the repair at the time because the warranty was not paying for it. I did pay the diagnostic fee of $89. When I was getting ready to leave, I asked him to print me out an itemized quote and this time this bill came to $458 even though I had paid the diagnostic fee. I questioned him on why this bill kept inflating each time, and he was stumped just saying "This is how much it is." I told him this was not so and he was only a thief trying to rip customers off because I had previously gotten a quote total $250 from another shop. I told him he thinks people are stupid and he would be reported. He then told me he did not care. I hope they fire this guy, or he goes to jail because he is helping to bring on lawsuits against this company. He just can't go around charging people "willy nilly" prices and think they are fools. Any and every one reading this, please be careful with this ripoff company and take your vehicle elsewhere for ethical repairs. This place is garbage!
I took my car to the Pep Boys in Orange New Jersey, because my battery was malfunctioning. After replacing the battery, I started to receive multiple error messages on my dash such as drivetrain malfunctioning, battery is not charging with turned off, the airbag light was highlighted and a multiple other messages. I took the car back and they kept my car for four days without doing anything. They claimed that they were waiting on a part to diagnose the car which is a BMW. The fourth day I sent my son to get my car, because they were not doing anything with the car, but letting it sit. They were not able to give me any type of resolution of what was wrong with the car after they replace the battery, and they refuse to take responsibility that they made matters worse. When my son picked up the car, the car was completely dead. They had to charge the battery, and one of the workers stated that someone left the lights on all night, so this is why the car was dead. This was the most horrible experience I had with a facility that fixes cars. They have made matters worse because they were not knowledgeable of what they were doing and they should have said something in the beginning That they were not experienced or equipped enough to fix BMWs. So now, it is going to cost me more money to fix their mistakes. I would not take my bicycle there to replace a wheel. That’s how bad the services!
I hope this helps a neighbor by saving them frustration. I had my car serviced at Pep Boys on Kings Canyon, in Fresno, they sent me an e mail asking me to do a review. I did the review which was not a good review. So now I got another e mail saying it could NOT BE PUBLISHED because it did not meet their qualifications. I wrote about the poor customer service which is against their policy. DUH!! Writing GuidelinesWe know your time is valuable and we want to publish your review, so please:Keep your review focused on the store or service.Do not include any personally identifiable information for the store employees, including first and last names.Avoid writing about customer service, please contact us instead if you have issues requiring immediate attention.Refrain from mentioning competitors by name or the specific price you paid for the service. I made an appointment at Pep Boys on Kings Canyon to have front brakes put on ,my 2017 RAV 4 Toyota. The appointment was for 10 am Friday. It was made on Wednesday, 2 days earlier. I took my car there at 10 am, I called at 1:30 and they haven't even started on it yet. When I told them I had an appointment for 10 am they said basically that doesn't mean anything. There was another vehicle in front of me and they only had 1 service tech. I asked why do they take appointments then if they do not honor them? They had no answer.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
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