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Pep Boys has the worst service and is the most disorganized place ever. I would never ever recommend them to anyone. My car did not pass inspection (not at Pep Boys) due to needing tires. I called and ordered tires on October 7th and scheduled an appointment for October 11th. I arranged for rides to and from work due to this appointment so I dropped my car off in the morning before I went into work. I was called a few hours later telling me that they didn't have my tires which at this point I'm unsure why they didn't call me the night before instead of letting me bring my car there for nothing. At this time the service manager I spoke with was going to order them and schedule an appointment but due to them supposedly ordering them and them not coming in it was decided that he would order them and call me when they came into the store, then schedule an appointment to have them installed. Due to this inconvenience he did offer to not charge me for the alignment. On October 18th (a week later) I still had not heard anything so called in the morning but no one answered and it kept ringing. I again called later and spoke with someone who stated they were from a different store and would be taking over this store. He put me on hold to go look/find where my tires were but at some point I was disconnected so called back. He told me that they did not have my tires which I expressed frustration with this and explained the prior issue. He stated that he would call another store and supposedly go get them personally himself. On October 19th I had tried calling the store several times throughout the day to check in but every time I called there was no answer and the phone kept ringing. I also called customer service/support whatever they want to call themselves (although they do nothing) who only told me they would let people know. On October 20th I again called the store in the morning to avail it kept ringing with no one answering. I again called customer service/support who again said the same thing they would let someone know. By this time I am beyond angry because now I only have 10 days to get/find tires, have them installed and take it back/make an appointment at the place where I failed for a re-inspection. I demanded that someone called today as it is Friday and I know they won't be working on the weekend and then there goes by more time. Of course no one called so I called several times throughout the day only for them to tell me they would let someone know which who knows if they did just like they probably never ordered my tires. So now I had to go elsewhere to find tires and as you can imagine couldn't not get tires ordered, in and an appointment until October 31st which then means I will be driving around without my car inspected because I will then have to make an appointment which means I can't make one until November 1st or depending if I can get in the same day I get my tires done. Pep Boys has severely inconvenienced me to the point where I could be pulled over and get a ticket due to not having my car inspected. I will never use them again. They don't know how to call and communicate, they are disorganized and clearly don't answer phones/call back meaning they don't want your service.
I went in for a wheel alignment after having a tie rod replaced. The attendant there went in the back to see if he could get me in. He said he could and ask me if i had a backup camera,i told him yes.He said that it would cost 99.99 for the alignment and an extra 29.99 for the backup camera because he said he had to align the camera with the alignment. I have never heard of that before never the less i said ok. I pick the car up and went home. I live in the same town of matteson,illinois that the pep boys is located. The next day on the way to work got on the ramp of the expressway, at the end trying to merge into traffic i lost control of my vehicle went into the 3rd lane before i gained control. So I crept back to pep boys to let them know what had happened and for them to correct the problem. I get there and told the manager, brandon that i was there last night and this morning i almost had an accident after having my wheels align. My wife came to pick me up and i left the vehicle there and for him to call me when it was ready.He called me, talking about the manager and said that it would be an additional 39.99 to look at the car. I ask him why is there an extra charge when i,m bring it back from the previous night. He said that they did not check the car before they gave me the alignment. So in order to check for the problem i had to agree to pay the additional money because i couldn't leave there without knowing what was wrong. So he called me back and told me that i needed 2 lower control arms and that would cost me 385.00 in labor plus parts.I told him i will see him later to pick up the car,and for him to not do anything until i arrive.I get there the next day and talked to the service manager and ask him why is he charging me to look at my car after they just serviced it and that it has a 90 day warranty he said that was separte from the alignment.At that point i called matteson police to come because they would not give me my key.They came and talk to the manager and he refuse to give me my car without paying so the police suggested i call corporate office. conclusion they should have check the car to see if it could take an alignment because what ever they did made it worse and almost cause me an accident.they dont know what they are doing.By the way they was dealing with another customer that brought their tire for repair and that same mechanic put a big hole in his tire with the tire machine
They will destroy your car. Read the previous reviews. They are basically an expensive chop shop with zero corporate accountability.In April 2023, we took our 2017 Ford 350 to Pep Boys at 10119 McMullen Rd. Riverview, FL33569. The A/C suddenly stopped working. They serviced the vehicle on 4/19/23, and I wascharged for a new blower and installation. The total cost was $712.16. I picked up the car, anda few days later, the same issue occurred. I took the truck back to Pep Boys, and they statedthat the problem had been misdiagnosed and that they would make it right. They noted thatthe fuse box needed to be replaced. I agreed for them to rebuild the fuse box. They kept thetruck for a total of 3 weeks.Long story short, they caused $7000 of damage. They sent an "independent" inspector to inspect the damage prior to it being repaired by Brandon Ford. The claims agent Ty, avoided me for 1 and a half months. She called today to state they are not paying for the damaged. They will destroy your car and gaslight you for 7 months . Don't do it! I am just getting started with this fight.
On 09/24/2023 at 14:00, I went to Pep Boys (2754 E Bell Rd, Phoenix, AZ 85032) to oil change and service my car after 10k miles on the car which only has 24k total mileage in the meter. Annex 1 and Annex 2 (attached documents). When I came home, I noticed the Engine Check Light. I had no engine lights whatsoever for 10k miles, as soon as I went to Pep Boys, I got the Engine Check Light.What is coincidence? To verify this, you can pull my car's history, I had done no repairs whatsoever for 10k miles.To have a cherry on the top, the manager L***, his first response was ''Oh! this is not our problem. You will need to book an appointment and it will cost you a diagnostics fee of $100-200''Seriously?Forget about the warranty and stuff. The work you did (12 hours ago) The customer paid almost $1000 for the oil change and brakes just 12 hours ago. That possibility has created an issue, the least you can do is move from your desk/chair and come to the car and maybe plug in the ODII and do a quick scan of the car computer.There are garages that are offering FREE diagnostics.As soon as you did service the problem occurred. Nothing before for 10K miles.I am so disappointed and disheartened.I will be pursuing a suit and contacting regulatory authorities. I wanted to give you a chance to make things right.
WORST AUTO EXPERIENCE EVER. this is for the 6825 Kannapolis road landover MD location. should be zero stars. my car had overheated and appeared to be a coolant leak and was looking to tow somewhere. i had called to different auto shops to check availability around 3-4 pm, this pep boys location told me they would at least look at my car that same day. this was the main reason i came here. the next day comes and waited and never received an update to my car, so i called several times to inquire and was given vague answers. near the end of day, i called and was told they fixed it and was letting it run for an hour and should be ready around then (6pm or so) and would be given a call. however, i never got a call, and there phone line was dead so I could not confirm if that car was good to go.the next day i called in the AM to ask what the status of my car and was told they had not worked on it and was waiting for my "approval" to work on it; which was a shock and disappointing given the previous conversation. from there, again never called once this entire time, i called around noon and was told my car was ready to be picked up. i picked it up, drove to work (about 20 min drive) and noticed my coolant reservoir had depleted quite noticeably. when i drove home (another 20 mins) it was almost empty. it became clear i was gushing coolant and the leaking issue was worse. i was clearly misled and learned this location was backed up with other work and there car work skills are bad.
Went to get repair a/c. I know that compressor is the only problem and costs around $1000. But got an estimate of 2600 bucks. Saying condensor and expansion valve also needs to be replaced. On top after inspection roof cloth got disorganized which is in good condition before. Lot upset with these people. Will never visit again. Also I would recommend people to approach authorized service centers as they are better skilled and will not try to rob customers.
Had an oil change ar the Bandera St SanAntonio location and upon checking in they said they would honor the 25% discount at checkout. Upon checking out, they did not apply the discount and told me it was too late as the transaction was completed. Complete bait and switch lie.
Great customer service had a screw in my tire called pep boys they said bring on down 430 I got call said car ready could not believe it I live in richmond va. Thank you ormond beach pepboys. Gerry and crew you saved me made me believe in pepboys great service
Booked an appointment for a coolant system flush on line. Got confirmation and even got an appointment reminder text. Showed up for appointment, told 2 hours before they could get my car in. They said there were cars ahead of me. Why did I bother to make an appointment? Looked like they had maybe 15 bays, all but 2 were open. They have succeeded in managing their business down to almost nothing. Another empty building coming soon! I was a first time customer.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
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