Review Time
I had a disappointing experience with Philippines Airlines on my flight from Cagayan De Oro to Manila. A ground staff member confiscated a sealed Jack Daniel’s and Coca-Cola purchased at the gate without providing a receipt, claiming alcohol is not allowed on board, and never returned it. On arrival, flight attendants were unaware of this confiscation, and other airport staff indicated it’s unclear whether such items are allowed.Additionally, the in-flight service was poor: only plain water and dry biscuits were offered, with no other snacks or drinks. The Manila to Siargao flight had a long wait on the airport shuttle and a rough landing that made passengers nervous. Both flights had dirty seats and pockets.This incident and overall experience suggest unclear policies and low service standards. I hope PAL addresses these issues seriously.
Philippine airlines completely misled me about extra baggage. The website and customer service gave unclear and inconsistent information, but at the airport I was suddenly hit with unexpected charges. Cost me half of my plane ticket price. Both Qatar airways and Philippine Airlines did not allow me for pre purchase extra baggage as stated on their sites. Both airlines charged me sky high fee and partnered to scam simple passenger like me. This feels dishonest and unfair. Passengers deserve transparency, not hidden fees. Think twice before trusting their baggage policy. Shared flights with Philippine Airlines is the worst. Seats are so old and uncomfortable with full price charge. Very shameful! This was the second time I flew international with Phils airline's. The first time was 40 years ago. Nothing got better, it just got worse. Never flying again with this airline.
This airline keeps getting worse and worse... This is my 3rd flight with them and i thought the previous 2 flights that were delayed was due to technical difficulties or bad weather but no, after flying for the third time it seems that this company does not prioritize the customers' time. Worse airline in terms of punctuality... There was no compensation involved as well
My partner was flying from Borongan to Cebu. The plane was delayed by an hour and a half. She was not able to bring any liquids through security which I understand. She sat in the waiting area for more than 5 hours with nothing to drink (as there is nowhere to buy anything) or eat. You would think out of courtesy they would at leat give the passangers a bottle of water? Prisoners are treated better than that.
Warning, we now call PAL the Never Again Airline. They never paid us back the $1000 they owed us from a cancelled COVID flight in 2020. Then on a domestic flight in July 2025, they destroyed my checked luggage and denied paying anything for it. The bag weighed less than 5 lbs, and they treated it as though I had overloaded the bag. There was literally nothing in it on my return trip. They care ZERO about the customer and ONLY for the MONEY. AVOID AVOID AVOID Philippine Airlines!
Flight: Originally booked on PR 732 (19:40), attempted reschedule to PR 736 (14:45)I had a very disappointing experience with Philippine Airlines today, July 3rd, at Manila Airport.I arrived at the counter at 1:30 PM, well in time for the earlier 2:45 PM flight (PR 736), and requested to be moved from my later 7:40 PM flight (PR 732). Despite being fully willing to pay for a Business Class upgrade, I was told that rescheduling wasn’t possible because the “cutoff time is one hour before departure” and the process would take “more than 15 minutes.”The check-in agent and supervisor kept going back and forth, claiming they’d check with their manager—but it was clear there was no real intent to help. Their tone was curt, inflexible, and frankly dismissive. No proactive thinking, no ownership, no customer empathy.This is exactly where airlines like Singapore Airlines stand out—their teams are empowered to make changes swiftly, even within 45 minutes of flight time. I've experienced it personally. Philippine Airlines, on the other hand, stuck rigidly to a script and failed on basic service recovery.Summary: Arrogant attitude. No flexibility. Zero customer-centricity.
Philippine Airlines just got worse! They just recently removed the standard 30kg baggage and food on Economic Supersaver Singapore/KL bound flights. You’ll be charged for it separately.PAL supersaver prices were close to SQ Economylite, without the usual inclusions. It’s not like PAL has a superb service and facilities. CONSIDER BETTER AIRLINES, it’s worth it.
PAL mabuhay miles is a scam! Their mabuhay miles app doesn’t work up to now after the announce upgrade last month of May 2025. problems with logging into their Mabuhay Miles accounts, including error messages and difficulties even after multiple attempts. Mabuhay Miles app and the PAL app, finding them unusable. Mabuhay Miles program uncompetitive, with difficulties in effectively earning and redeeming points, especially for international flights with local connections. Missing points from previous flights after calling rep on phone.
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.
