Review Time
I am outraged by the mishandling of my checked baggage. After a four-day delay, it arrived completely destroyed, with valuable items lost or damaged. The airline has ignored my claims and transferred my case without resolution. Their disregard for customer property is shocking, and I demand compensation for my losses and the emotional distress caused. This level of service is unacceptable, and I urge others to reconsider flying with this airline.
I am extremely dissatisfied with how my case has been handled. I requested a refund for my travel credit and was repeatedly assured it was in process. After months of waiting, the airline changed their stance, claiming the credit is non-refundable, contradicting their previous statements. Additionally, I received a suspicious message mimicking official communication. Their lack of professionalism and inconsistency left me feeling dismissed. This experience has been exhausting and frustrating, and I hope they improve their customer service standards.
We had internal flights booked but had to cancel one due to a family member's health issue. Despite reaching out multiple times, I received no response or acknowledgment of my request. There is no effective complaints process, leaving us in limbo. Basic customer service is non-existent, and I urge others to think carefully before booking with this airline.
I had a recent flight with this airline where the in-flight crew was excellent, but the ground staff experience was terrible. One staff member was rude and unhelpful when I inquired about boarding. Although the in-flight service was commendable, the poor handling at the airport left a negative impression that overshadowed the overall experience.
My recent business class flight was disappointing as my seat did not recline. Although the crew attempted to assist, customer service later denied any report of the issue. Closing cases without proper investigation shows a lack of accountability. For a premium ticket, this service level is unacceptable, and I expect the airline to take responsibility and improve its processes.
Business class -- not enough food , poor movie and music variety - need to climb over aisle passenger - CAPTAIN is only in flight cabin during takeoff and Landing - 37 minute wait for service on the plane (business class) - delivered wrong meal - it is all tired and outdated - uncomfortable seat ,they need to look at other business class models. August 300 and September 7 - Long haul flight over 8 hours each time.
Terrible experience from the moment of booking. Information given was wrong. Difficult to deal with. On day of flight we were told that the seats that we selected and paid extra for were changed. When we complained we were told that the seats were better. If we had wanted them we would have chosen them. No compensation was given. Food was terrible. When I booked online it said that $25 extra to be paid if you wanted a meal. WRONG!!! We paid but found this to be incorrect as food was included. Basically I could go on and on about the terrible experiences. Let’s just say DONT BOOK THIS AIRLINE!!
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.
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