Review Time
I have to cancel a domestic flight I book online prior to the Jan. 19, 2023 scheduled flight. I was told that I can rebook within 1 year with a processing fee of PHP2,500.I tried to rebook today, and PAL is asking me to pay at first P7,800 and then it was reduced to P5,000. The original fare was for PHP5,376 (total of PHP8,163 with taxes). When I asked PAL yesterday, I was told that there is no much price difference and to contact them for flight details. I tried to book today, is being charged PHP5,000. I cannot reconcile that the cost to rebook was almost like buying a new ticket. Costly exercise!
Irresponsible airline and non-existing customer service!We were traveling from Xiamen to Calgary. Brought the flight tickets dated 2023.06.29 from XIAMEN to Manila (Flight PR335) connecting to the next flight from Manila to Vancouver (Flight PR116), and finally from Vancouver to Calgary (Flight Y9 107).We were notified our flight PR116 was canceled within 24 hours' notice, Philippine Airlines put us on another flight which was 11 hours later than our original schedule. We arrived in Vancouver on June 30th, and there is no way we can catch our flight from Vancouver to Calgary dated June 29th, we have been tagged as a "No-Show" for flight (Y9 107). I had to buy new flight tickets from Vancouver to Calgary on the spot with a whopping total of $CAD 816.88.I tried to contact Philippine Airlines through their "We Care" channel and not a single response for over a month.I tried their Facebook chat at least 20 times and all they saying is "Send them another email, and you will surely get a response the next morning". And you know what, there is ZERO response the next day, not even the next week.You thought you are getting a good deal by flying with Philippine Airlines, but you end up paying so much more when they screw up and had no communication from their "We Care" team.
We had a flight from Singapore to Manila and from Manila to Kalibo.The flight from Singapore to Manila has been delayed for 5 hours, therefore we have missed our connection to Kaliba. In Manila the ground team kindly changed our tickets to Caticlan airport because the next available flight to Kalibo was next day.During check in to that flight to Caticlan, we have asked to the lady at the counter if we can upgrade our ticket to business class in order to use the lounge. She said there is no business class available on the plane but she upgraded us to comfort class and told us that we can use the lounge regardlass. I have paid 70usd per pax for the upgrade . When we approached to the lounge, we have been informed that comfort class passengers can not use the lounge. Since we have already passed the security, I couldn’t go back to the counter and change back my ticket. While we were boarding to the plane, the lady at the gate saw our boarding passes and changed our seat numbers with hand righting without any explanation. When we boarded, the cabin chief told us that he will check for the reason of the change. After his countless tries, ther reason for the change was that as per Phillipine Airlines regulations same day upgrades are not allowed, and he said we have to sit on the new seats which are not comfort class zone. One of the ground crew even claimed that that we counterfeited our boarding passes in order to sit at comfort class. After half an hour commotion, cabin chief offered us the seats, but he said he cannot not offer the services which we agreed and we finally took off. At the end of the day, we had to wait around 5 hours without any explanatations for our delayed flight and then we have been charged 140 usd for a service that we did not receive.Therefore I want a refund of my money that I paid for upgrade. I have contacted PR customer service online, they keep stalling and stalling saying that they are investigating.
Random last minute cancellation, not ONCE BUT MULTIPLE TIMES! STATED on their policy they will help re-schedule a different flight in case this happened, contacted their "support" but mentioned all they could do is refund. Tried asking for compensation like room or food accomodation instead, but they said they couldn't offer as well in a 12+ hrs delay of flight.Trip ruined, business ruined, If you wanted to save your trip, do yourself a favor and make sure you avoid this airline!!!Never again I will book in this horrible airline.
Flew from Bangkok to Bacolod with Philippine airlines. Before flying my flight times were changed constantly. Ended up getting home a day late, and having to pay for hotel for the night in Manila. Which Philippine airlines refused to pay for as they think a 10 hour layover is reasonable.I paid extra for an aisle seat in an emergency exit row, and then paid extra again for the seat next to me to be vacant. Got on to find I was sat in a regular window seat with the seat next to mine. Requested a refund still not received.
Terrible experience. The flight was rescheduled 4 times before it's cancelled last minute. Not only once, the return flight was also rescheduled 3 times and delayed for 7 hours. Think twice when you book with this airline. Zero professionalism in handling flight disruptions, they don't care at all. They don't even bother to send disruptions certificate after being asked for 5 times!
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The Flag carrier of the Philippines.
The Heart of the Filipino.
Asia’s First and Longest-Serving Airline.
