Review Time
WORST AIRLINE, DO NOT USE THEMI paid 300 Australian for my flight from Brisbane to Bali and due to illness could not take the flight, I cancelled and asked for refund 24 hours before and my ticket is flexible! And they wanted to charge me 1000$ to reschedule even when my flight is flexible option They are shady people, really useless customer service and extremely rude!Honestly, Do not waste your money and time Plus I’m still fighting for a refund and they say they will “contact me” in 90 days which is ridiculous
Philippine Airlines feels old and dated. The planes are worn and not well-maintained, giving off a tired and somewhat dirty impression. Food service is average, nothing special compared to other airlines. For what’s considered a budget airline, the fares are still quite expensive.The economy seats are cramped with little to no legroom, and the outdated in-flight entertainment doesn’t help—small TVs, some USB ports not working, and an overall lack of comfort compared to newer planes. Unfortunately, the experience doesn’t justify the cost.
Scam airline! Do not fly with them!On the 30th of October I wanted to fly from Coron/Busuanga (USU) to NAIA (MNL) with my girlfriend because she had an important appointment the following day. I paid 33610 PHP for flights MNL - USU and back for 2 persons and the first flight went well but the second (worth half of it (16805 PHP) didnt:After we had been waiting one hour right at the gate, our flight got cancelled due to "bad weather conditions" (it was a bit rainy and ALL the other Airlines were starting and landing and serving the same route during the same daytime so at least for the others it was no big deal).Every other flight to NAIA was full, so we had to switch to Sunlight Air immidiately and fly to Clark (CRK) four hours later and then use the bus to Pasay City where the appointment was and where we stayed over night.So far so bad. After reaching out to the customer service I got an answer from some "Jana" (case no. 01289595) who really had the audacity to charge me a "refund service fee" of 2000 PHP per passenger and a "late cancellation fee" of 1500 PHP per passenger (which would be 7000 PHP in total for THEIR fault that the flight did not take place). I disagreed and referred to their own customer policy which says that customers get the full refund if the flight is cancelled by PAL and not by the customers.Then I got an answer from a person named "Knox" who agreed with me and told me to give me my whole refund.First I thought everything is going to be okay, but the following days when I checked my credit card I just got a refund of 200 PHP and not 16805 PHP as expected.I reached out to them again but the case was already closed at the same moment I have got their last answer, not even waiting for me to approve if the refund really arrived, so I opened up another case (case no. 01325508).Then I got an answer from some "Monique" who just told me that the refund can take up to 3 weeks and she blamed the bank for the whole delay. As a former fraud and scam investigator I immediately knew that this was a lie because the mysterious 200 PHP that reached me took only one business day to get refunded to me. I wanted to answer again but again my case was closed immediately. I reached out a third time and got again an incompetent answer from "Monique" who blamed the banks again and then closed the case (case no. 01345507) again before waiting for me affirming that the money has been refunded.Right now I opened up my fourth case at the customer service and I am writing an official complaint to the CEO because the customer service is hell of a shithole. Nobody cares and there are only incompetent people who do not wanna help you but scam you!I warn everybody from flying with this airline! You will lose a lot of money! PAL ist a big scam!@PAL: You still owe me 16605 PHP! Pay it back or I bring you to court!
Worst airline customer service! What kind of airline asks a customer to provide a medical certificate just to get a refund for a canceled flight? After submitting the certificate, they ignore you. Their customer service is terrible, and they give inconsistent answers to your questions without any justification. They even charge a rebooking fee, even if you rebook within 24 hours. This is the worst airline ever!
I recently booked a flight with Philippine Airlines, only to realize shortly after that their prices were significantly higher than those of other airlines. Within the 24-hour booking window, I decided to request a refund. While the customer service was polite, it felt robotic and lacked genuine care.To my surprise, they informed me that processing the refund would take up to 90 DAYS. That’s beyond unreasonable! Additionally, they charged approximately £30 per passenger, which is nearly a third of the ticket price. This “refund fee” is excessive, and the lengthy wait time makes the process even more frustrating.Overall, I’m very disappointed with Philippine Airlines’ approach. The experience felt exploitative, and I’ll think twice before choosing them again.
They canceled my flight. I had to book one the day before which left me with over 24 hours layover in Manila and added extra stop to my flight. I was left stranded and they refused to refund my change of ticket, I had to argue with them on the phone for 3 hours just to get to a manager and it also took 4 hours to just change my ticket. It took them several hourly calls of giving me the run around and blowing me off. They were intentionally referencing incorrect flights. Absolute incompetence and just a greedy corporation. Use someone else if you are able.
Flew from PPS to BKK via Manila, staff at the counter wanted to know where I was flying to from manila, duh it says BKK, then they wanted to know where I was flying to from BKK, I said I am going for business meetings and when I have concluded my meetings I will return dubai,.I don't have a ticket as the agenda for.mt meetings is open and I didn't want to risk rushing meetings or closing deals. Then they said oh u will need an onwards ticket ffs, stop reading a fuxking script and use your common sense. After finally agreeing they said that PAL would not send my luggage direct as per my ticket but i would collect it in manila and check in again. Jeez!! Well at manila there was no mention of how long I was staying in BKK or onwards from there.On towards the flight, well from 1 hour delay it became a 4 hour delay, because the flight from CEBU was oh LATE!! Which meant my meeting scheduled for.8pm in BKK had to be rescheduled !! My client only available for this evening meaning no deal and a loss of earnings!! So this 4 hour delay, PAL, decided to onboard all passengers, so for over an hour we had to endure refrigerator temperature, lack of communication from the pilot or the air hostess. I was already suffering with a cold that cold turned into flu and fever. Fuxking PAL, trash (basura) airline from The start of.my journey to leaving Philippines!!!Flight PR376, seat 53c Manila to BKK Mabuhay my ass
Worst experience booking this airline. I always use PAL to fly back home but this year is just ridiculous. They changed my seat 3x since i booked it and they did again 2 weeks before my flight withiut my consent. I kept calling them to not change my seat but they keep doing it. I paid extra for my husband and I seat to have appropriate leg room cause my husband is 6’1” and we have a boy. Same for my inlaws who are seniors. I feel defeated at this point to call again and let them know we paid extra for leg room. I feel like there is no point. Honestly, i wont book this airline if there’s another airline flying straight to philippines.
Dear TP Friends,My experience with Philippine Airlines just got worse. It was pretty bad before (see my review of September 26). They have found a way of going below terrible. The details.I booked a flight in business class to avoid any unnecessary drama or expense as I am traveling for work. It has been a fiasco. First, they bumped me off my original flight. When I phoned to figure out what was happening or at least find a convenient flight - the customer service person claimed it had nothing to do with PA and hung up on me!Extraordinary.To be clear, my business class reservation was done in August for a flight in October. In September, they simply pushed me off my existing flight and refused to help rebook it.After a long time - about a day of business time wasted while I rebooked my flights with a travel agent - they have now informed all passengers on my flight that the plane they have scheduled to fly from Los Angeles to Manila does not have the fuel load to carry us all the way across the Pacific! We have to refuel in Hawaii, which will make our arrival five hours late. This means I will miss my connecting flights to Australia.I now have to rebook again all my ongoing flights. Dreadful. Dreadful. The time and energy wasted is such a drain.Two further points.I have a high regard for most Filipinos. They are a good people struggling against appalling corruption and mismanagement. However, Philippines Airlines is exactly an example of what they struggle against.Second, I am paying the highest fees that one can do, to avoid these problems. I really wish I had chosen to fly with a first world airlines like United, Air Canada or another expensive carrier. It would have been cheaper in the end.Good luck and safe travels to everyone!
Charize showed excellent customers service skills.She welcomed us right way. She was very attentive, and always checked if we needed anything. I also noticed that their crew was always smiling. They provided fast service and saw to it that the restroom was always clean. By far, compared to the other crew, this is the most helpful, attentive and efficient crew that we've experience when travelling via PAL.
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