Review Time
Pro customer but havent been able to access a lot of their tools, such as ai background generator for months. It also regularly kicks you out when you’re editing photos. On contacting them I was told I needed to revert back to iOS 17 to access a lot of their tools! A very complicated process which is dangerous for all your other data and information you hold. Not viable to do for just one app. Never got an answer as to why it kicks you out on editing.
Don’t! It’s changed for the WORSE, A new pop-up has begun appearing every few seconds on the program. Even when I am writing to customer support the pop-up pops up. The pop-up is asking you to share a photo so it absolutely has nothing to do with me writing to customer support. I have been asking for 2 to 3 weeks now for them to eliminate this constant pop-up. If you hear how many times I say pop-up that’s about how often pop-up popped up on your photos as you’re trying to work.Also, the functionality has changed drastically within the last couple of weeks. I have been a paid subscriber for about four years. And now everything has changed within the last couple of weeks. They have removed the light button that allows you to quickly put additional light on your photos. That button is gone.They have changed the slide bars for adjusting various elements, such as saturation, warmth, brightness, shadows, etc., so that if you do not move your finger in a perfect, perfect, perfect linear line the entire adjust system closes itself. That means you cannot look away from the button and you have to be absolutely perfectly straight in your movement. It did not used to be this way.They did add new text features allowing for more fonts, but even this they have made more difficult. You now have to backspace letter by letter each of the characters in the example of the font before you can start to type your message using the new font. This is senseless And again an issue that I have been asking them to eliminate. It would be really nice if they would just allow you to type in your message and not have their example always in the way.Again, I have been using this app as a paid subscriber for almost 4 years now maybe five maybe six I don’t even know but I’ve been on for a very long time. The app has absolutely tanked in functionality. I am looking for a new app.
I've used Photoroom for around 2 years and it's been nothing short of perfect, until now.The quality of the batch system has gotten TERRIBLE. Not long have they limited how many items you can batch, it also takes ages to download.They've now included a tier system. I received the ability to batch 150 images on pro, and I paid for the full year for 69.99. Now... they've made that 249.99.Absolutely terrible service.
ABSOLUTEY HORRIFIC NON EXISTENT (NON) CUSTOMER SERVICE.. there is absolutely no way to get any support or customer service out of these clowns.. they just run you around in endless loops with bots who don't answer a damn thing... just keeps telling the lie that it will be escalated.. WORSE SUPPORT SECOND TO NONE !
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