Review Time
My subscription has disappeared and cannot now use the app. Following the instructions to reinstall is impossible. No way of contacting support just canned AL responses.Says I have used up my credit for sing AL but haven't used it this weekUnless they get their act together do not download this app , many other better companies now out there .After building such a great business and app they would be crazy to ignore all these one star ratings
I've been using it for 2 years now? I won't comment their recent bulk changes. The app just gradually becomes worse and worse, destorying picture quality, quite often not working, getting logged out mid session for whatever the reason. It was 5/5 back 2 years ago and now I just look for alternative, too much is too much.
Not recommended, After over 3 years of satisfactory service, I renewed for a full year in August, then in October they inform me that with my Pro Account, I am only allowed to edit 500 photos now. That is not what I signed up for, they say that I am not entitled to refund any longer and I only had two weeks to do so for a refund. YET THEY change our legal agreement to the services which were to be provided 2 months into the 1 year contracted agreement. Said my only option was to upgrade and pay an additional $150 to Max. Absolutely do not recommend you use them for anything more than the free subscription, to many other quality AI platforms out there now to allow for this company outside of the U.S. to tell me that it is okay to change our contracted agreement. The customer service is no better, if you are ever able to get past the BOT, all each of the actual agents do is kick the can down the road for the next person. Horribly company, they will end up going out of business at this rate.
Worst billing system ever. they have made it so complex i dont understand pro, max and what not. subscribed for something else and when saw invoice it was too much. there customer support makes u wait long enough that u dont need to solve the problem anymore.
Used to be the best photo editing app.. now greed has got the better of them and I feel I've been massively scammed! Having paid for the pro subscription for some time without any warning at all they have totally changed things. You only get 20 picture edits and have to pay over £200 to be able to edit more than this. Such a shame they had to let greed get the better of them. I will be boycotting this app and suggest others do the same. Hopefully the app developers will come to their senses!
My Photoroom Pro subscription has suddenly gone belly up. 1. the edited photo deletes the original photo when downloaded2. when templates are dropped behind the photographed item the item distorts and cannot be put back to original size. 3. I cannot use the "batch" option despite being a PRO subscriber 4. I have attempted to contacted Photoroom via Chat Help Desk for 5 days in a row and have not received any help to resolve these issues.5. Therefore I unable to use Photoroom despite having paid a year's subscription and only used it for 4 months.
This program has gotten so Bad!!!Twice during each background removal it asks "Are You A Human?" to which you have to reply before you can continue. Why would you piss off potential customers with this nonsense? How is that supposed to get people to like your product
Used to be a great app for editing photos for selling online but now without warning I am only allowed a few downloads a week despite paying for a PRO version. I can not run a business having to wait for my allowance to reset! Absolute waste of money now, you have basically taken my money and changed the terms and conditions afterwards without even bothering to tell me. Speechless!
The app started off great, but slowly it destroyed the quality of its own features and without notice or offering refunds- they changed the tiers and put "better" options into this new tier with a larger paywall. Sad because the app was once fantastic, I lost trust and faith in the company. With every update, it becomes worse.
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