Review Time
What a horrible company Photoroom has become.I use it for my business to just remove the background and edit background colour and now the entire app is useless for me since the latest batch limit update.I had to switch to the MAX subscription which was already double the price and now they limited the amount of batch edits to 1500 for the MAX subscription🤣Lmao what a dumb decision because I know changed to Pixelcut and will never return to Photoroom. Pixelcut does the deal for me just as fine and I didn't know about their existence if Photoroom team wasn't so utterly stupid to change their subscriptions to being useless.Well done for ruining a fantastic app 👍
I’ve used PhotoRoom for years and this used to be one of the very few apps that actually felt honest and user-friendly. It felt like a tool built for real people, not a corporate cash machine. I paid every month without complaint because the price was fair and the features were worth it.But the direction this app has taken is shocking. Batch mode has been getting worse for a long time – broken edges, inconsistent results, missing options, fewer background removal settings, features removed without explanation. The updates have been constant downgrades. And still, I stayed. I gave them patience. I waited for improvements.Instead, PhotoRoom has now done the one thing that destroys trust completely: They took away the core feature we were already paying for and locked it behind a more expensive plan.I’m on the “Max” plan – which should mean maximum usage – yet now I’m restricted to 1 500 exports per month. That’s not “Max.” That’s barely medium. For professional users, 1 500 images is nothing. And the worst part? Users who ONLY need simple background removal are now thrown into the same category as people doing advanced AI editing. Everyone is forced into the same limits, whether they use 1 feature or 10. How is that fair?PhotoRoom used to market itself as a powerful, flexible tool with strong batch features and convenient background removal options. Many of us subscribed specifically because background removal in batch mode was reliable and unlimited. Suddenly changing the rules for loyal paying subscribers and pretending it’s an “improvement” is insulting.What kind of app has the confidence to deliver worse batch mode, fewer features, lower quality, and then raise the price on top of that? How can a company remove essential tools, fail to fix long-standing issues, and then expect customers to pay more for less?This is not a small adjustment. This is a complete betrayal of the user base that kept this app alive. If PhotoRoom wanted to lose the trust of long-time customers in one move, congratulations – they succeeded.I’ve supported this app for years, recommended it, relied on it daily. But after this manipulative pricing shift and the ongoing downgrades to batch mode, I’m done. I refuse to keep paying for an app that punishes loyalty and worsens the experience while raising the price.Unless PhotoRoom restores the previous batch benefits for existing subscribers, many of us will be moving to competitors – myself included.
I initially thought this app could make AI alterations like Gemini but it doesn't appear it can, so I tried to cancel my subscription. This wasn't easy, and I eventually got charged an annual fee. Disgruntled, I contacted the company requesting a refund, but only had a response from a bot, so I posted bad feedback. Within 10min I received a refund so I've altered my review. Thank you.
One of the most despicable customer support teams I have ever dealt with. An amount of 34.79 was withdrawn the day before yesterday, after a year and a half of having their app canceled without any justification. I have not made any payments or used the app for a year and a half. I have been contacting them for two days without any result. The support team replied only once. I cannot cancel the subscription and I cannot get my money back. I hope they suffer paralysis and poverty for taking money unjustly. I will file a complaint against them with the U.S. Cyber Crimes Investigation because it is a vile app with the most despicable customer support.
Criminal Theft of millions if dollars Basically Photoroom has already done this once, taking people’s money and then refusing to provide the service that was paid for. This is the second time they are doing this and it means myself and others like me are going to need to pay a different company for the service that we’ve already paid $90-$250 for. Thousands of people have already had to give an additional $160 to keep the service they had already paid for and now it’s unclear how much money they’re going to be asking for. Even more shady they are only accepting these additional payments through stripe and not doing it through either the Apple or Google store which I believe it is a breaking of the terms of service since they’re cutting these stores out of the revenue they are generatingBecause this is happening hundreds of thousands of subscribers at the same time this is the theft of millions of dollars and Apple and Google need to do something about it. Companies like this need to get shut down hard and criminal charges need to be filed. Imagine if you paid Adobe in advance for your year long subscription to Photoshop and then they sent you an email saying they were only going to allow you to access the software twice a month. That is the equivalent of what is happening right now with Photoroom
I just to love the app it was real quality ladt time i used it i dont know what they did but they just ruined the app now its all crap and i never ever wanne use it again. I dont get why when you have something thats good why ruin it ? The quality was suddenly shitty and looked real fake when it before used to look real good.i used it a lot and gladly payed for it but now its just crap. I tryed the pro version crap so bad!
DON'T TRY THE FREE TRIAL! IT'S NOT FREE! I tried to Cancel my free trial after only 2 days, but they still charged me. I tried to reach customer service to explain that I had canceled, but there is NO CUSTOMER SERVICE! Only AI Chats. I tried to follow the steps to request a refund, but since there is no customer service I had to request it through my service provider because they confirmed that the subscription was canceled several days earlier and I had proof. Now I have to wait for a refund and hope that another false charge doesn't happen next week because there is nobody to fix the error on the app to ensure that it cancels correctly this time.
They changed the terms of the yearly plan I paid for. I had to file a chargeback with my credit card company to get a refund because they refused to refund me. I had unlimited photos edits when I signed up. They changed it to 500 a month. Im fairly confident that changing terms Mid contract is illegal.
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