Review Time
The app started off great, but slowly it destroyed the quality of its own features and without notice or offering refunds- they changed the tiers and put "better" options into this new tier with a larger paywall. Sad because the app was once fantastic, I lost trust and faith in the company. With every update, it becomes worse.
What have they done? A once great app ruined by greed and ill thought out 'updates'. The AI background downloads are now limited (but what those limits are is anyone's guess, since they refuse to tell us). Even on the PRO plan you get a weekly limit. All I use this app for is removing backgrounds and replacing with AI. I'm happy to pay for this privilege if they could just be transparent about what I would be paying for. Their customer service is null and void.
Believe the bad reviews !I have been a yearly subscriber for several years. Although I have been experiencing more issues with it crashing and performing very poorly with AI prompts such as misspelling and not correcting when prompted as well as adding a photoroom handle to the end of each file name even when opted out. Customer service is basically non existent and is probably run by their crappy AI so do not expect any real help unless you are looking for a new robot friend. My pro plan auto-renewed less than a month ago, and now I am blocked with no warning from access to features that I have always had included and have to pay extra for each generation performed sometimes it take 100 tries to get a usable generation. Greed has destroyed Photoroom. It is unethical to sell a yearly subscription and then change to pay per play (even if they are not usable) AFTER you have already been paid. I would contact support but they obviously don't care about customers after they have your money. Save yourself alot of frustration and avoid Photoroom! I suspect there is a class action suit waiting to happen with these sales tactics. The reviews are accurate this is a bait and switch scam. Not addressing paying customers legitimate complaints is exactly how you get yourself cancelled. It will be hard to attract new customers when they can see all these reviews from long term paying customers that are rightfully angry. Work on customer retention and making the product work properly first, this has to be the most poorly planned model shift ever attempted. Did they really think nobody would say anything. Maybe ask AI how to stop all the bad reviews and then listen to it's advice. Still considering signing up for photoroom? DO NOT THINK IT WILL WORK OUT BETTER FOR YOU than the 75% of 1 star reviews from those who have slapped down money on the barrel head.Sadly nothing but disappointment awaits old chum?
Bait and switch! I paid in advance for a year of unlimited editing and downloads (pro version), and now without warning they have a pathetic limit of 20 downloads a week. The AI background generation is mediocre and often often adds body parts and strange outlines to the subject. This app used to be easy and quick, making great new backgrounds in little time. Now I find myself having to spend half an hour just to get one good background for my photo- it's a huge time waster and not worth what they now charge.
Possibly the worst customer service experience ever. No live on line support only robots, takes at least a day to reply ,if you get a reply!. Continuous problems with billing and subscription levels. If you do get a reply, the customer service staff do not know how to solve the problem and you are back to square 1 again. This has been over 1 month and still not resolved! The web app knows im in indonesia at the Pro max plan is 999,000IDR it will not let me upgrade to pro or pro max, the iphone app is wanting to charge me $349 and im living and working in indonesia and not using a VPN. Worst service ever... Anyone know a work around like an alternative app ?
This app removed paid features without warning — misleading and dishonestI paid for PhotoRoom specifically to use features like the Virtual Model and Product Staging. These tools were clearly advertised and essential for my work.Shortly after subscribing, these features were silently removed from my account — no notice, no option to opt back in, and no refund. Support just says they’re “testing availability,” but I paid for full access.This is extremely misleading and unacceptable. I paid for functionality that was intentionally taken away. If features are unstable or limited, that should be clear before payment — not after.I do not recommend paying for this app unless you’re okay with losing access to what you already paid for.
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