Review Time
I only put a star out of necessityI had misplaced my card. Pizza shows, i give the guy my written down cc number- after a lecture abt how he doesnt want to wait - he doesnt get paid by thee hour yadda yadda-Then he says my card didnt go through- he proceeds to raise his voice about how i have no money- towards the passersby. Humiliating ...9So i call and find out the card automatically charges a 20% gratuity as well as thee actual bill amt, so i call in again to pizza hotline- and change the chicken wings to a smaller portion and a different kind as my friend doesn't like the first kind i chose- they take my order thoroughly, as if doing it for the first time.The order of wings went from honey garlic to salt n pepper..THREE HOURS LATER!! When all is resolved on my end with the payment method and i call it in, a worker says i cant pay that way as it says my card keeps getting declined.Why do they automatically assume a persons broke rather than perhaps the money being mistakenly in another account or some other event!?So i explained AGAIN that there was an issue and i called my bank and fixed it. Humiliated again!From 10 30 pm to 1 am this took place.The same driver (though id complained of his rudeness to the girl and she said she took down my complaint; ummm isnt this now a conflict of interest to have him ANYWHERE near my food!?) THEE ACTUAL SAME FOOD! pizza cold and all slices separated and hard. THE WINGS HAD BEEN HONEY GARLIC WITH A LARGE DUMPING OF PEPPER AND SALT STRAIGHT ON TOP OF THEM!I couldnt believe how rude these ppl were being!! So i was being punished for having banking issues with my card!??And I paid 40 of my dollars and spent 3 hours of my time for this treatment??This never would have happened before covid 19. There were actual standards of customer service and pride in ones company...ONCE IN AWHILE!!Disgusting.
I order a pizza to 8th at Louth st Catherine’s the driver said it was too far so why did you deliver the first time ??? Will not use the pizza pizza again it’s a huge inconvenience and there is war better pizza around …worst service ever
Pizza pizza on Fairveiw drive inBrantford is amazing!! Always so friendly! I often get a slice because I'm on my own or if I order a large pizza ,my kids rave about it!! It's always fresh and the guy gave me extra slices a few times, they are always upbeat and well trained, I won't go anywhere else for pizza!
I’ve never had a problem with pizza pizza ever before but today was such an awful experience that I’m certain I’d rather never deal with them again!! Firstly, placed our order online, once it was placed and payment confirmed at the bottom there was a 50 minute price guarantee for our order! Pizza was late, over 5 minutes late to be specific, called customer service to get a refund and firstly, the man told me they don’t have a time guarantee and I said absolutely wrong cause it said the time guarantee at the bottom of the confirmation page! He then says the GPS said she pulled in 3 minutes before, from their own website I read “if it doesn’t arrive at your door or lobby by the time guarantee then the order is free” he argued with me and told me I was wrong and I got so angry he was arguing I had to hang up! I don’t know who to go to that’s over their head but I’m gonna find out because I’m tired of these places taking advantage of customers especially when everything is so so so much more expensive!!!
Ordered $65 of food from the 10th Ave store in Vancouver yesterday, when the food finally arrived the delivery driver would not get the boxes out of the bag until I had paid (even had to tip 15%) of course the food was cold and inedible. Spent the next hour going through the ridiculous customer service system trying to get a refund, passed from pillar to post listening to the inane music whilst on hold drove me mad. After an hour they said I can have a credit note? Ha as if I will be ordering from there again, and if you have any common sense you wouldn’t either! So poor!!!
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At Pizza Pizza, it’s about more than amazing meals. It’s about shared values that bring us together, values like respect, pride, and a commitment to diversity. Every day we try to make our stores more successful and our food more delicious. At the same time we’re making our operations more sustainable and giving back to the communities we call home.
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