Review Time
I've had five polar h10s. They work fine ,when they work. You have to buy a new one every two years because they don't last any longer than that. I'm tired of buying something every two years, I think it's planned obsolescence. My last one died two days after the date of warranty. In my opinion, they owe me at least one new one free, there must be a better alternative that lasts longer.
My Polar Vantage V2 watch started turning itself on and off at will after a couple of years of use. On August 31, 2025, I reported this issue to Polar, from whom I had purchased the watch via their online store. Today, October 2, I still haven’t heard anything, and to me their customer service appears completely absent. I recommend buying elsewhere.
It's shame you can put a zero star rating on this company. There is absolutely no customer service whatsoever. You can't call, WhatsApp messages and emails are ignored. The battery storage system i had installed in August is not working and there's absolutely no way of getting support from this cowboy outfit. I've tried the installer but they are not much better in all honesty. It's now almost October and I wonder why I bought this system in the first place.
I bought the Polar H9 heart rate monitor. Firstly, the device refused to connect to the Polar Flow app. I managed to get it to connect to the Polar Beat app and even got to use it once. After an Android update, the device stopped functioning correctly. It now shows 0 BPM. The Polar Beat app does not want to update the device's firmware automatically, and there is no manual option. The Polar Flow has the option to update the device, but it won't connect to it. I regret buying from this company and will never buy anything from them ever again.
I've had my Polar M400 for about 8 years. I bought it on sale for 50% off, it was the last one they had. When I tried using it there was a problem with it, I can't remember what it was. Polar asked me to send it in, they replaced the part that wasn't working and sent it back. I had an issue which turned out to be an error on my part but when I called them I ended up speaking to the guy who actually fixed my watch! Amazing! It worked great for about 5 years until I accidentally put it through the laundry; washer and dryer. The screen was blank. I plugged it in, the battery charged fully and all I had to do was reset my settings. It continued to work perfectly for 2 more years. Then last summer at the track, a button got stuck and I couldn't end my workout or use the watch. I sent it to Polar, they replaced the entire main body of the watch, actually I think it's basically a new watch. They had it back to me in about a week. I just paid for postage. I run about 3 or 4 times a week and really missed this watch while they were repairing it. The battery life works well for me. My longest runs are about 2 hrs. I don't wear it 24/7. I never really think about the battery life, it just charges when I upload workouts.I had a look at newer watches when I thought I'd have to replace it and they seemed to be very expensive with basically the same features except for the screens which were in colour instead of black and white. Love this watch, love Polar customer service. I do wish I could set a custom HR range with having to adjust the HR zones but it's a minor detail.
I purchased the H10 Heart rate monitor on Jan 10, 2023. It works well for all activities but stops recording as soon as I get in the water. I got it specifically for swimming. I contacted Polar support and they stated, "swimming on Polar Flow app should be selected & remain out of Bluetooth range of the H10. After my swim the H10 will upload to the app." This is not workable for me, never tried it, as I need my cell near pool for real-time observation. Polar had suggested I send H10 in for repair. Subsequent reviews I have read confirm my experience. I am surprised that Polar states the H10 works for swimming, when it clearly does not work under water. Polar refunded my full purchase price after I opened a dispute with PayPal. Polar was easy to communicate with and the H10 & the Polar App were great, except not for swimming...
The Polar H10 doesn't work with winterjackets. Polar doesnt care, has no intention to investigate. they advise to put on cotton clothes..... during cycling..... in winter.Because the special layer blocks the signal from the heart rate monitor. So you don't know anything about cycling.
I recommend you staying away from this company. Their products are quite useless and they will do everything they can to not accept returns.It is against the law to not accept return but they are such loosers that they bet on you not doing anything about it.So here I am writing this review.[update week later]Customer service avoids answering enquiries about reutning products and when pushed after weeks requires packing slip as a condition for return. It is against the law (The Consumer Protection (Distance Selling) Regulations 2000 No. 2334 Regulation 14).I think people should bring themselves together to file a class-action lawsuit against Polar.It is an anti-consumer greedy corporation.
I love my Polar products, use them every day. I have the heart rate strap and one of the watches (can't remember model name, one of the expensive ones though). Reason for 4 stars and not 5:Had a few headaches getting things connected in the beginning. Different apps for different products is annoying, and I can't connect / export the data out into my Google Fit and other products.Seems like they want to have a contained ecosystem, makes it a bit of a pain. Outside of that, quality products.
Ignite modelBattery life is absurdly short, even with the display turning off all the time. Useless as an actual watch as you can never see the time and it’s hard to read in the bright sunshine while cycling (HR numbers are too small and only display for a nanosecond, then it’s off and the use of your second hand is needed again (rather tough on a bicycle!!!). Also, when cross-country skiing, you can’t keep pressing the button to see the display with thick gloves or mitts.Syncs okay to the Polar program on my computer, but nowhere can I view an actual graph, over time of my HR. Seems this model doesn’t actually store your entire exercise. I had expected that it would (do any watches out there?) Also, it keeps defaulting to how many steps, which is not what I’m doing. Any sort of caloric output is utterly irrelevant, as it depends on hills and workload, as anyone would know.
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