Review Time
Our initial in store visit and planning/measuring consultation by Karl was excellent he was so knowledgeable and honest about the type of carpet we should choose. Then today's fitting team of Stuart, Paul and Will were an absolute pleasure they explained every step of the fit in detail and their quality and skills of carpet fitting were the best we have every experienced. We will be using Ponsfords for any future carpets without a doubt. Thank you all we are delighted!
We fell in love with a table and chairs as we walked through the door but we toured the showrooms and seriously looked at other options. Bilal was great at giving us all the details of the alternative option.Gavin and Luwam were great at answering all our questions and taking the order.
The lads were straight into the job, moved all the furniture out of the bedroom & fitted the bedroom & stair carpet with in no time at all.The job was finished with the professional touch of Ponsfords as usual.Thanks to Graham ,Stuart & all the team.
Graeme, Stuart and Will fitted my lounge carpet and l am delighted. Ponsfords never fail, top quality carpet, very professional service from the team in store and the fitters. I would not hesitate to recommend them to family, friends and colleagues.
Excellent service from start to finish! From Karl's wise assistance with carpet selection and trim, to Graeme, Stuart and Will's careful installation - we were taken care of like VIP clients! Very happy with the outcome and appreciate the care that went into the whole process. Would highly recommend!
Ponsford has a large and very well-appointed showroom over 3 floors. There are staff around but there is no pressure to buy, just a polite greeting and offer of help if needed.I had visited 3 days ago to enquire about sofas suitable for smaller people with short legs and Sarah was extremely helpful. She took me up to the top floor where there were examples of suitable sofas and I sat on a few. Sarah spent time giving me information explaining about fabric options. I left with a brochure and returned with my husband today.The showroom is very pleasant away from the Christmas crowds, there is a cafe and there are staff available to answer any queries. Andrew was contacted to come and help us and we had a very satisfactory experience, He was friendly, knowledgeable and had plenty of time to show us the options and talk us through the costs, treatment of fabrics, delivery etc. We decided to buy one sofa and order another then Andrew took us to the accounts section to pay a deposit.We would thoroughly recommend visiting Ponsfords for a pleasant and rewarding experience.
Always have extensive range of quality furniture.The staff always display an extensive knowledge of their products and Hakima did not disappoint. She was extremely patient and helpful as she gently nudged us towards a decision.Exemplary service.
Graeme was prompt, efficient and very hard working. He set about his task in a very workman like fashion, did a brilliant job and left the rooms he had recarpeted (stairs, landing and hall) very clean after finishing the carpet fitting. Highly recommended
Having had numerous carpets fitted over the years by the Ponsford team, I’ve never looked elsewhere due to the exceptional service from start to finish. The fitting team are always punctual, courteous and pay close attention to every detail. Highly recommended.
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