Review Time
Popped in for a look round. Lots of beautiful furnishings and decoration on display and plenty of staff on hand. I ended up in the café (so 'me' 😉). I was spoilt for choice with the cake selection but went for the apple torte (delicious 😋)and a fabulous coffee and served by the lovely Julie who was very friendly, helpful and attentive. Will definitely be popping back!
Andrew, Sales Assistant was really helpful and patient when I chose my new mattress. In his adivice he pointed out the pros but also the cons which is not often the case and which I really appreciated going from the original Tempur mattress to a one selected from a choice of 12 Tempur mattresses which was quite confusing.
Andrew our Sales Advisor was brilliant. We wanted a new bed solution. Andrew patiently explained and demonstrated relevant considerations which was critical to our choice made. We also purchased a reclining chair which again Andrew gave a thorough review of benefits before we made our decison. Customer service at its very best.
Good selection of furniture. Very pleasant store in which to shop. Prices reasonable. Assistant Sarah was extremely helpful, quickly understood what we were looking for. Very patient and knowledgeable. We will go back whenever we buy more furniture
Customer service was excellent in store when purchasing the new furniture. All staff were friendly and extremely helpful.Steve and Tom were our delivery men and they were both brilliant. They were friendly and courteous and arrived punctually. They took great care when getting the furniture into the room which was a tricky job but they persevered and patiently tried a few ways to get the furniture round a corner finally successfully manoeuvring things into the sitting room. Fantastic effort and a job brilliantly executed. I would recommend Ponsford’s to everyone.
We bought a carpet from Ponsfords and from looking and choosing we received expert advice from Karl and then the three fitters Graeme Paul and Will spent two days with us moving all the furniture taking up the old carpet making good the flooring and laying the new one They were professional and very courteous and they made an excellent job clearing up after the job was complete and restoring our living room.We can't rate them highly enough!Ponsfords are the go to in Sheffield for all types of furnishings offering excellent value and unbeatable servive
We were greeted on arrival in store but the staff left us to browse at our own pace. Steven was v helpful when we asked for more information. He was helpful, friendly, clearly v knowledgeable, and could answer all our Qs. There was no hard sell and he was happy to leave us to mull things over in our own time. Once we’d ordered the sofa, we were expecting a call the working day before delivery to give an am/pm slot but when I hadn’t heard by 4pm, I rang them. They gave a time slot of 1-3pm which was helpful. At 2.15 they rang to say delivery was likely to be 2.45 and they were bang on time. I’d told the shop that my garden has lots of steps but unfortunately this wasn’t passed to the delivery crew. Although Steve and Tom weren’t too happy about the surprise, they were good natured, friendly and most importantly, collected the old sofa and delivered the new one. I have no doubt less customer focused companies would have refused delivery and turned tail. Delivery was swift and seamless. They worked perfectly as a team and the whole thing was completed impressively quickly, smoothly and with no fuss. I’m delighted with the service and I hope the sofa itself lives up to the high standards shown by the staff.
The store holds a really comprehensive stock of furniture, catering for a huge variety of tastes and room sizes. It’s a great store to look around as everything is well displayed. We were looking for a new sofa and chair and Hakima, the assistant, was extremely helpful and patient, giving advice and details we wouldn’t have thought of. All in all, it was an excellent shopping experience. Thank you. We will be back.
Great service from measurement to fitting. Excellent communication throughout. Easy payment method and top quality service. Can’t fault Ponsford’s at all; have been using them for over 20 years. Carpet fitters Will and Paul were friendly and efficient. Carl was also extremely helpful! They always deliver!
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