Review Time
Mary at Ponsfords has been phenomenal. She helped me order an amazing 3 seater sofa and footstool and I’m beyond happy with it. The whole process of ordering, I was left alone to have time to think and they only came to me when I asked, which I think is so rare and perfect service. The whole process of ordering, delivery and after sale service has been nothing short of world-class. I will forever use this company only now for basically anything and everything they sell in store, because I’ve been that impressed with how perfect it all has been.
Graeme & Will arrived promptly and worked hard throughout the day to fit a new carpet in our hall, stairs and landing. They kept us informed regarding their progress and any issues they encountered. They were polite friendly and cooperative throughout. Thank you for doing such a great job!
We had already ordered furniture from Ponsford and given the excellent service we received decided to look no further for a carpet.We had a specific requirement in that we wanted to try and soundproof our lounge as much as possible from sound coming through our floor from next doors garage area.We made an appointment for Karl to visit, he is a wealth of knowledge what he doesn’t know about carpets is not worth knowing.He advised on the best possible underlay, and although it would not totally eradicate the problem it would certainly help.We chose a carpet, ordered it and within a couple of weeks we had it fitted.Graeme & Will our fitters arrived on time and undertook the job in hand with expertise and care.Graeme a craftsman accompanied by Will an excellent assistant.These two chaps go over and above, they excel in their work as they genuinely care.An absolute pleasure having them in my house and a wonderful job too. Thank you
I was given a 2 hour delivery slot the day before and then phoned half an hour before arrival which was helpful.Steve and Tom were great removing our old sofa and bringing in our new one . Very polite friendly careful and concientious. Fully recommend
I contacted Ponsfords customer service yesterday with a query regarding a sofa purchased 14 years ago. I needed a spare part but was unable to locate the manufacturer via the web so turned to Ponsfords to see if they might help.This morning I had a call from Catherine who was extremely helpful. She too had looked for the contact details of the manufacturer but they were not responding leading to the conclusion they were no longer trading! However, she was able to offer suggestions as to where the replacement part might be sourced, which I am currently pursuing.
Ponsfords delivered and fitted carpet for stairs, landing, master bedroom and dressing room. Lifted old floor coverings, moved furniture, cleaned up and removed all waste. Graeme and Will worked tirelessly to get everything done on the day and leave us delighted with the expertly fitted finished product.
My wife and I wisted Ponsfords without any Real decisions made about what sort of suite we would like as a replacement for our current one. We met up with Hakina a sales advisor and must’ve spent at least an hour if not more in the store without any pressure but offered advice guidance which soon became apparent as experience . We left armed with information and advice got Home and made an informed decision but just to make sure we revisited today yet again we spent a good hour without pressure just guidance and advice I have to say Customer Service like this is very rare these days and I would like to thank Hakina for her service and advice, we would like to add that you are a credit to the company and your customer service is excellent.
Graeme and William were absolutely amazing. They fitted a carpet in my living room and couldn’t have been anymore helpful and professional. The fitting was perfect and they went above and beyond to ensure I was happy with it all.I would recommend 100%.I can’t thank them enough!
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