premiumsim.de

1.3
1.3 Based on 85 reviews

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Average Rating

1.3

/
5

85 Reviews

5 Star
4%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
88%

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Adora Taylor
very bad company

very bad company, the SIM never worked and I need to buy another prepaid SIM to travel.

1
Date of experience: Aug 02, 2021
Don't even fall for the "no 12 months…

Don't even fall for the "no 12 months contract" and "cancel any time" trick!!! I tried to cancel their services based on what it is in my contract (You can cancel with a 1-month notice), unfortunately, it's not how this company is operating. You will get absolutely no response from their support team when it comes to emails with "I want to end my contract" headlines. If you're able to contact their support via chat they will just kick you out without any reason. I paid for 3 more months and on top of that, they even sent me a debt collection firm to pay for a month that was after the official end of my contract. Worst experience ever!

1
Date of experience: May 14, 2021
Kristi Butler
I ordered my sim and phone last week

I ordered my sim and phone last week, after one week waiting i couldn’t get my phone so I called them and they say its return to us become you weren’t at home, its pandemic me and other members of my house are working from home how i wasn’t at home? Really really bad customer service Stay away from this company

1
Date of experience: Mar 30, 2021
asphalt321
2 sims for 2 ppl

Me and my husband had both sim cards from drillisch, we were more lucky than others, no real problems for 2 years, the only issue was with calling and having internet outside of Germany in EU, but i guess if we werent lazy to call customer service to resolve it, it would be ok . Other than that, i dont see a reason why to go to more expensive companies and overpay for sim.

4
Date of experience: Feb 11, 2021
Rain Brown
Roaming costs despite airplane mode

I was abroad and disabled my data, as well as put my phone in airplane mode. However, PremiumSim still put roaming costs on my bill. Customer support was not even ready to show me proof for me actually using data and let me pay over 150 EUR extra. Bad experience, they try to trick you and get as much money out of you as possible!!!

1
Date of experience: Jan 05, 2021
IA78
Don't buy sim card

Don't buy sim card. They are well educated scammers.They will deduct money from you as much as they can.Shameful ⚠️⚠️

1
Date of experience: Dec 30, 2020
Dutton Morgan
Garbage

Garbage. How many times do they have to send me a SIM card before I get one that even works? I paid €15 for a replacement card after my phone was stolen and I have been without cell service now for weeks because they cannot do this simple thing. I completely regret going with this company, they are a little cheaper but their network coverage is bad even inside of Berlin (!) and really bad elsewhere.

1
Date of experience: Dec 24, 2020
Courtney Powell
Never use PremiumSIM.Worst network provider in Germany.

This is the worst network provider in Germany.My Rufnummer was 017687947417 and Kunden Nr. was C4723557.They billed me wrongly same amount multiple times and when i complained then there was no response and finally i need to pay all the wrong bills.Please please please never use PremiumSIM.

1
Date of experience: Dec 01, 2020
Dennis Turner
Never use PremiumSIM.Worst network…

Never use PremiumSIM.Worst network provider in Germany.This is the worst network provider in Germany.My phone number was 017687947352 and customer no. Was C4723473.They billed me wrongly same amount multiple times and when i complained then there was no response and finally i need to pay all the wrong bills.Please please please never use PremiumSIM.

1
Date of experience: Dec 01, 2020
Tommie
They lost my number

After almost 3 years being client and getting stressed many times, I've decided to definitely move to a proper mobile company.They charged me 25 EUR to release my old number. They told me it was ready for portability (I have the chat copy) and then when the new operator tried to take over (less than 4 days after), they were told that the number was gone.Now PremiumSIm simply say there is no way back and the number is lost.I strongly recommend to not get near companies like that. It's cheap and works, but one day you will pay for it...

1
Date of experience: Jul 13, 2020

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