Review Time
PremiumSIM earns zero stars from me.I asked for help three times. They replied with the same template. Each time.They keep pointing me to “Services → Ersatzkarte bestellen” or “MultiCard bestellen.” I don’t see those options in the menu. I even sent screenshots. Still no real answer.Other carriers sent me a QR code in a few days. They could do that, but PremiumSIM somehow can’t! They insist I must be in Berlin to pick up the code for an eSIM and then get an email to activate it via QR code. I am abroad for several months. They are switching to 5G, rendering my SIM invalid. That would potentially leave me without service starting mid-June.They don’t read my emails. They send robotic replies. They run me in circles.No real solutions. No clear links. No empathy. Just copy‑paste replies.If there was a –1‑star option, I’d pick it.
I have been getting charged every month double than my normal contract. They tell it's international calls, which is just a baloon. Now, I am trying to cancel, which I should be able to do in the same month, but they let you go after three months. Their portal is not working properly since a year, and also they do not reply to help requests in English. 1 start is "too much" for premiumsim. It's the worst mobil provider I've ever used probably.
Avoid contracts with any of Drillisch online gmbh, subcompanies. Here is included Blacksim.de, Sim.de, Premiumsim.de, sim24.de, sim.de and all the other websites associated with this company.Check at impresung. If you see Drillisch. I recommand you to avoid it.There are not replaying to your e-mails, the contracts are not updated. People from hotline they agree with you, but they do nothing, to solve your problem. They say, yes yes, but at the end nothing is fixed.
I and my wife are Premiumsim customer for almost 3 years by now.We had no issue so far. it works well in our place, our city (Heidelberg) and almost everywhere in the vicinity. we also didn't face any problem in other EU countries. even in my apartment some time we face issue with our wifi (Vodafone DSL) and we have to switch to our mobile data provided by Premiumsim.So I highly recommend it
If I could rate 0 star or minus stars, I would be glad to do it. Their network service is really really bad, especially their customer service. I am in Germany and I can not use data to access Google chrome, when I am not in Germany I can not use data. They asked me to change APN but my phone can not do that. Instead of really caring and fixing that problem, they did not even care to read my problem, they just copied and pasted answers like a machine. And they blamed me back. A really bad company, everyone should stay away from this company
My SIM card abruptly stopped working, when trying to call their customer service, they rudely hanged up on me!! Twice!! I did my best to speak in German with them but they were saying irrelevant things to my problem! Now I'm left with paying them, not having my phone connection when I'm in urgent need for it, it couldn't get worse really!! Total frustration!! Now I decided to terminate my contract with them & search for reliable providers!
If I could, I would give it a 0! I do not recommend to anyone, they mislead people, charge additional costs. After the telephone resignation I did not receive confirmation, I gave up the services again. I got information that I have to pay 9 euros, after a month they suddenly took me 109 euros, I made a scandal, I was apologized for the mistake and then I received a bill for 120euro :D Because apparently I have to pay for the whole year ahead, you don't know why. By phone you can no longer determine anything, I do not have an account or number and some code?! They cheat and it's scary!
I cancelled on my contract on 20th of November and on 17th Of December my card stopped working, however, i found a bill on January!.The customer service said it is during the cancellation date but they took money from me on 17th of December and again today on 12th of January!Why should i pay for a bill while my card is deactivated and my contract is cancelled!I don't recommend this company they will keep taking money from you even after cancellation.
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