Review Time
I was trying to top up my son's prepaid sim card, successfully adding £5. The next morning, I started receiving a £49 charge on my card. Luckily, my bank rejected the payment, but they blocked my card, and I had to spend 30 minutes explaining the situation. Avoid this service; they keep your card information for future charges, which is illegal.
A compliance officer claimed that the website is clear about subscriptions, but the cancellation email arrives after the 3-day window to cancel. They charged me £49.99 and refused a refund. I topped up £10 for someone in A&E and ended up being charged £59.99 in total. I expected an instant top-up, not a delayed charge. Reporting to trading standards.
I made a £5 recharge for a phone, and just a few days later, they deducted £49 for a subscription service I never signed up for. When I contacted customer support, they claimed I had subscribed and that my trial period had expired. No refund was issued. Absolute scam. Avoid if possible!
I wish I could give negative stars! I topped up 30 euros only to be charged 49 euros three days later. When I called, they claimed I signed up for a subscription and missed the 72-hour cancellation window. This is unacceptable, and there are countless complaints about this service.
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