prettylittlethings.com

1
1 Based on 161 reviews

Today only! Shop the latest women's fashion at PrettyLittleThing & get up to 50% off selected lines! PLT offer thousands of the latest must have trends....

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161 Reviews

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Grace Mae Myers
NO REFUND

Cannot for the life of me get through to customer services at PLT. I have attempted over 5x and all I speak to is a bot who says they will pass me through to an advisor and no one ever replies?! I am owed £40 for a refund and have all proof of postage etc and it’s been over a month. This is appalling and I do NOT reccomend buying from PLT

1
Date of experience: Sep 29, 2025
Freya
Ordered matching top and shorts

Ordered matching top and shorts, when I received the order I received two tops instead. The top was put in a bag labelled shorts as well. When processing a refund I have to pay to send it back although this is their error. I have tried to contact customer services across 4 different channels and have not had a reply despite waiting several days. Disgrace of a company no customer care.

1
Date of experience: Sep 27, 2025
Jess
Boycott PLT

1
Date of experience: Sep 27, 2025
STILL WAITING FOR REFUND AFTER 3 WEEKS

I RETURNED MY ORDER ENDING SEPTEMBER AND THEY STILL HAVNT REFUNDED ME MY MONEYPLT is an actual joke at this point, i dont know what i was thinking giving them another chance. This is exactly what they use to do before their rebrand. They never give customers their money back after clothes are returned. Its almost been a month, and i still havnt recieved my money. I WILL NEVER ORDER FROM THEM AGAIN. There are so many other shops you can order from.

1
Date of experience: Sep 27, 2025
Deanna jade Ammon
Poor poor poor customer service is…

Poor poor poor customer service is shocking Will never order again been a loyal customer for years and you have to fight for a refund all you hear is it’s being processed still wait for mine ! And they can’t update you on wet with might appear ! A return I made back in September!

1
Date of experience: Sep 27, 2025
Sumayyah Zaman
Rubbish customer service

Rubbish customer service, they only processed half the items I returned. When trying to contact them theiugh email there is no response, and you can only chat to a bot through messages or via instagram. Very disappointing service and will not be using again

1
Date of experience: Sep 24, 2025
Olivia Bramley
Non existent customer service!!!!

I returned a parcel on the 5th of September. I received an email advising it was received and my refund would be processed and back into my account on the 24th of September. I have not received my refund and the customer service is non-existent. I’ve tried messaging on 3 separate social media channels and I am still waiting. Will not be using the company again.

1
Date of experience: Sep 24, 2025
Julie Wilson
Customer service is non existent

Customer service is non existent. My returns arrived back to you more than 2 weeks ago, you sent me an email the next day saying you got it yet I'm still waiting on a refund. This is not good enough. I've instructed my bank to do a chargeback as I am out of pocket. Will never shop here again

1
Date of experience: Sep 24, 2025
Gemma
Next day delivery is NEVER delivered…

Next day delivery is NEVER delivered the next day. The cut off is supposedly midnight yet i have always ordered by 8pm and never receive my parcel the next day as paid for. Awful customer service

1
Date of experience: Sep 19, 2025
Dani
Quality is beyond crap

Quality is beyond crap, in fact could not be worse. Customer service non existent and charging for returns when 95% of the time returns will be due to quality or a fault is a joke! Never again.

1
Date of experience: Sep 19, 2025

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Business Details

  • Today only! Shop the latest women's fashion at PrettyLittleThing & get up to 50% off selected lines! PLT offer thousands of the latest must have trends.

  • language https://prettylittlethings.com

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