Name: prettylittlethings.com
Telephone: 000000000
Rating: 1.0

Ronu u Guest

Worst experience with this shopping so…

Worst experience with this shopping so much low quality. Tried different way to contact with customer service, no way to find them. Worst experience ever. Never going to buy from them quality is worst

Date of experience: Nov 19, 2025

Miss Jackson Guest

3 months ago

From Bad to WORST

I have been shopping with this company for many years. But against my better judgement I kept coming back to them. However, nothing prepared me for this extra £1.99 now sneakily being added when placing an order. That's absolutely disgusting especially if you've already signed up for their next day delivery package. Why would anyone want to pay an extra £1.99. Shopping online is becoming increasing expensive in my eyes. And i get better service when ordering overseas and in any returns, no complicated processesI decided not to order in the end.

Date of experience: Nov 19, 2025

LILLIAN Guest

3 months ago

Nil customer service

I wa out of the return date explaned reason and asked them to be lenient as I was a senior citizen and could not afford to lose this money. Just received a standard reply , no help at all

Date of experience: Nov 19, 2025

Consumer Guest

3 months ago

I wanted to find cargo pants on the…

I wanted to find cargo pants on the website and all type of mesh pants came up, women posing in sexual way and being sexualised. What is this website?? Absolutely disgusting to see women are being used as objects!!!

Date of experience: Nov 19, 2025

Ruby Sheard Guest

3 months ago

If only there was a 0 star rating

If only there was a 0 star rating. They sent me the completely wrong item, and will not respond to any customer service messages you send them! DO NOT ORDER FROM PLT!!!

Date of experience: Nov 18, 2025

Erin O'Lenskie Guest

3 months ago

Awful customer service

Awful customer service. Placed an order on 25/10 and it’s now 17/11 and it’s still not replied. I have messaged them 3 times on 3 separate platforms about a refund and have never received one, being constantly told I’ll get put on to an agent but never chatting to one. Do not order from here

Date of experience: Nov 17, 2025

Abi Ellis Guest

3 months ago

Shocking customer service, illegal practice?!

Shocking customer service - non existent!!!! Returns portal doesn’t recognise order details, despite following the steps given by the AI customer service bot. I have made contact numerous times via all the platforms possible and just cannot get a response or help to return an item. I’m sure it’s illegal to not be able to return items to a retailer?!

Date of experience: Nov 17, 2025

Andrea Abbott Guest

3 months ago

Won’t refund or answer communication

Received coat that was made way too big. Returned via Evri for a refund. 16 days later no refund and PLT won’t answer any form of contact. Disgraceful customer services and I’m owed money. Won’t be ordering again

Date of experience: Nov 17, 2025

James Vincent Guest

3 months ago

Package arrived 2 weeks late and missing

Package arrived 2 weeks late. Upon arrival the bag had been ripped open and our item was nowhere to be found. Our delivery provider, Evri, suggested they could not help in this matter and instead contact PLT. Contact initially started through their AI chatbot who made it clear we would be put through to a live agent. Over 24 hours have passed and we have still not heard from this person. We are still waiting on a refund (although i assume this is unlikely to happen). Overall very disatisfied with our experience and my partner is missing her birthday present. Please avoid unless you prefer wasting your time and money.

Date of experience: Nov 17, 2025

charlotte sutton Guest

3 months ago

If I could rate 0 I would

If I could rate 0 I would. I’ve paid £5.99 for next day delivery + free returns.The item didn’t come next day, it came the day after to which it was too late for me to wear. I’ve contacted them via instagram and WhatsApp now. They’re refusing to refund me my next day delivery and are charging me for a return! Everytime I show them proof of my email showing it says NEXT DAY DELIVERY + FREE RETURNS. They send an auto reply saying they’re really busy and replies will be delayed!