Review Time
If I could give 0 stars I would. My treadmill is under warranty and started making noise/running slower than normal one day so I called to request a repair. They said "okay sounds like this is the issue we'll send you the parts and when you get them all call to schedule an appt for a tech to come" WELL 2 of the parts have arrived and I'm still waiting on the last part that is "backordered" for over a month! Keep checking in on it and they keep making up dates that it's going to ship. Customer service is useless. They say they are doing "all they can" when they are really doing nothing.
I like many others, I believe, first thought about purchasing from Pro Form, based on using them in numerous hotels & gyms. When my Bowflex finally gave out, I decided to take a closer look at Pro Form, after a month or so of reading reviews on their Ellipticals I decided to purchase the Carbon EL. We assembled it the same day, step by step, we were pumped, if this worked out the treadmill was next on the list! Unfortunately it has never worked, after downloading the app, checking all the connections 10x, we still could not get any use our of it, the Display powers up, but is completely useless. We have not been able to run any programs whatsoever. Don't fret we thought, we have a 5yr maintenance plan...what a joke, no # to contact them by & emails are never answered, just an auto reply telling you that your request has been received. Well after waiting 6 weeks for an answer, I decided to post this horror story so that no one else would be defrauded by this company. To add insult to injury, they then sent me a 'Special Invitation' to extend my maintenance agreement...my night schedule opened up immediately so that I could alert the world about this scam!
Worst support I have ever experienced. Bought a pro-form carbon treadmill in January. Treadmill still doesn't work. The treadmill doesn't recognize the safety key is installed. They have text based support on there website that says no agents available when you try to use it. They have an email option that just responds with a case number and links you to ways to keep working out without a treadmill. Over a month and three case numbers and never a phone call or email. I have spent eight hours on hold for support. Talked to some of the worst, unknowledgeable support staff that I have ever dealt with. They sent me a new safety key... That didn't fix the problem... I knew and argued that that wasn't the problem... Don't know if I have the patience to wait another three hours to try something else... Worst company ever
Bought an elliptical from them. I have called everyday. I have also emailed them. No call back. I have waited on the phone for over an hour multiple times. At this point I’m beyond frustrated and ready to throw the elliptical out. ProForm you all suck!!!
I purchased hiitl6 elliptical trainer on 12/12/2022 after 4 weeks it suffered a bearing failure rendering it useless .customer service Non existent, downright rude, refused point blank to either repair or replace ! To say I am speechless is an understatement. Companies such as this should not legally be allowed to trade, they have no regard for consumer rights etc.
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