Review Time
What an awful company with practically non-existent customer support. I purchased a ProForm 9000 from them through Costco. Within a few days, the incline stopped working. Not only did it stop working, but it was stuck at a decline making it impossible to fold the treadmill back up, and the thing is HUGE.After submitting a request to support through the recommended channels, I heard nothing back. I then called during my lunch break at work and was told I would have to be NEXT TO the treadmill to help them troubleshoot, as though me explaining the problem wasn't enough (I had already gone through the troubleshooting on the website). Nope, they insisted I call back. This is after waiting on hold for nearly two hours.So I call back, and again was on hold for over an hour listening to the WORST MUSIC I'VE EVER HEARD in my life. "Ooooooh I love my baby." Good LORD who picked that song? Anywho, I'm done with these clowns. Product broke within days, no support, no help, just a huge treadmill that doesn't work and can't be moved/folded up plopped in the middle of our garage. In the process of returning it.
There were hardware and software related issues with the Treadmill from day one onwards (Dec 2021) and after more than a year of contacting them, there is still no resolution or response from Proform customer service team. It's probably one of the worst experiences I ever had. I advice anyone planning to buy one of their workout equipment (Treadmill, Bike, Rowing machine etc.) to stay away from them.
So I bought a stair stepper from Proform, and within 3 months it broke, the bearings all pretty much took a dump, It took over an hour of tech support and three weeks of waiting for them to come and fix it, I bought the extended warranty seeing that this is going to be an issue, So eventually They fixed it and I started using it again, Broke again in several months. a month to fix again, Overall I have had 8 repair people come fix it, of which eventually they gave me a new one, and I again bought the extended warranty, and again it's broke, been on hold an hour and a half waiting for tech support, to have to wait a month for them to come fix it again.
PRO-FORM OWNED BY I-CON IS ABSOLUTELY THE WORST COMPANY TO DO BUSINESS WITH..CUSTOMER SERVICE IS THE WORSE..BOUGHT A TREADMILL DEFECTIVE ON DELIVERY AND ALL THEY WOULD DO IS GIVE ME THE RUN AROUND FOR ALMOST 6 WEEKS...NEVER WORKED AND HAD NO FAITH IN THEM...I SAID I WANTED TO RETURN IT AND THEY SAID THEY WERE GOING TO KEEP ALMOST $400.00 OF MY MONEY. I only had it for 3 weeks but it was defective on delivery. They said they would fix it but then got the run around from them. They would not answer the phone, not answer any e-mails from me. They said they want to charge me $250.00 to pick it up and also not refund me another $99.00 for the "white glove service" they initially charged me for. This is for a product that ON DELIVERY, the belt was bad and I was told by them not to use it. Then they said they were going to replace the belt and it never arrived, again giving me the run around saying it should eventually come. Really your going to charge me all this money for something I never could use. They basically do not contact you on matters that are important. They charge your credit card then when it comes to customer service they just do not care and to think after all that they would say, yep we blew it so we are not going to keep all this money from you, but nope they put the burden on you. So instead of making people happy especially when they had dropped the ball customer service wise and not getting back to you, they just don't care and say we are still keeping all this money from you. I would call customer service be on hold for hours and hours, sending e-mails through their company website to no avail. Finally I got through (thought I had just won the lottery) and was told "oh we have just been busy" This is on a product that was defective on delivery and I was told not to use it. OBTW I ordered a T-10 Treadmill from their own company website
i have emailed you many times regarding the same issue.after speaking with derrik he told me it will take the guys to come by to assemble after 5 days, or i can look for a local movers to get the machine in and the will reimburse the $150 upon calling the movers i was charged $200 just to move the equipment in and also your sales person never told me this machine is literally in 100 pieces of which some one the pieces were broken and some screws were also missing but the guys i called to assemble it charged me $300 as per my conversation with derrik it was going to take 5 days to get the assembly guys plus will charge me $150 to do so ,your sales guy didnn't only talk me into buying a much expensive equipment vs the simple one i was choosing for $800 which did not have the ifit he than talked me into buying the ifit subscription too and ended up spending over $1800 bs $800 even after all that he lied to me about the delivery guys can help get the machine in he never told me the machine comes in so many pieces and will need alot of assembly vs just a little ??? which you hear in the recording than he never told me about return policy where there is freight fees of $250 just to return this equipment so far i have spent over $1,800 for the machine plus $500 for getting the machine in the house and getting it assembled and now you want me to spend $250 to return it ?derrik said he can offer free warranty to keep the brand new equipment which was just delivered with some missing and broken parts and for the console not working at all . i asked if he can do better than the $150 plus $180 he was offering for me to keep the machine and he said no . hence i need to return this with out being charged and i will be escalating this to your corporate office as i have experienced nothing but dishonesty and problems Derrik also said his manager was mike but gives me audreys email ??? and he did not provide me with your corporate email or address to write my complaints to this is my second time buying form your company as the first one was brought years a go and iam a loyal customer and came back to experience the worst service ever will never buy from you and never will recommend your company to any one i need to return this get in touch i need to hear back from your manager
We paid for an H14 elliptical that soon after broke down We were sent a repairman to fix it, it still didn’t work. The repairman then ordered new parts 3 more times to fix it without success. He actually called it a lemon!We have called and called and spent hours being transferred from one person to the next . Now they want us to pay for someone to fix it. This is such an unprofessional company with substandard equipment. I would give it zero stars if I could !
Oh i dont even know where to start i bought mine in 2020 .1st wk of Dec 2022 it stopped working so i called them did troubleshooting with an agent.So they ordered me a new part but i have been waiting for over a month now no update tried to get ahold of them everyday i will be on the phone waiting for someone to answer for an hr but no luck,tried chat useless no chat agents responding,tried emailing customer service been waiting for reply for 2 wks nothing.Finally got ahold of David valencia rep he promised me that he would escalate issue if i emailed him last wk guess what?HE LIED! NO RESPONSES FROM THEM! ID LIKE TO SUE THIS COMPANY I AM SO PISSED! DO NOT BUY PROFORM SUCH A WASTE OF MONEY!
Bought a pro form 505 cts on 9/5/22 and had alot of issues with it belt, motor, bearings. I have nkt own this machine for 3 months yet and called their customer service and they are horrible at customer service they have left the chats while im asking them questions regarding my warranty. They also dont have any respect on personal privacy they wanted pictures of where in my house the equipment was set, this is privacy in a home why would they ask where its located in the house and to send pictures of around and beyond of the entire room. Then they cancel my warranty that i had for 1 year, now its showing i dont have warranty at all, this is more to sue them for getting into peoples privacy.
The worst customer experience I have ever experienced in my life. We moved the treadmill into my office and when we plugged it in, the screen wont turn on and the belt wont move. I feel its an easy troubleshooting assistance while someone is on the phone with me, but they will not help. They charge you for everything, and the live is so unprofessional and so rude. The agents name was "Sandra M." and she couldn't spell words correctly and kept saying "ok" "no sorry" IT WAS TERRIBLE! Currently been on hold for 45 minutes....
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop ProForm online. ProForm is a world leader in home fitness equipment. Shop professional-grade treadmills, training cycles, and ellipticals!
