Review Time
tablet stopped working (unable to reset Etc. with support, so they issued a replacement that would be on the way “soon”)We waited no called back 2 weeks later, we were told then that the part was on back order but we will get it”within the next week upon arrival to be the first on the next list and we’ll get shipping upgrade” (I am not mentioning the long wait and transfers each being 40 mins plus for every call!).Tho there’s three weeks later, we called wondering what was going on…well our part will be “build” and generally replacement take 5 weeks. Shame on us. Oh well. I guess other agents aren’t aware…6 calls and 3+MONTHS, many lies and false expectations Plus 1 ESCALATION later we RECEIVED THE WRONG CONSOLE PART!!The 2k equipment is a paperweight! Any fineness equipment from other manufacturers held up better and longer. The customer service is a nightmare and now we have to go through it all again, having to explain what was messed up (wires and plugs don’t match up, wrong cable boards on the board as there is a different plug style needed to connect the wires on the board… and heaven forbid to self fix this IF you are not tech savvy because we are but there is nothing we can fix if we get I correctly wired electric board plugs lol) . So ignore the companies replied to “call them to resolve the trouble” as THATS WHAT WE HVE BEEN DOING FOR MONTHS!Don’t buy Pro-form. If you still do, activate the warranty. And avoid getting a model with built in tablet! Get one without or one that synches to YOU tablet of choice!
Buyer Beware - the "FREE with 3-year iFIT Family membership" is false advertisement. I purchased a bike and they sent me to a loan company, I paid the loan off and iFit started billing me monthly. I call ifit they say Pro-form only gave me a 30 day trial. I chatted up Pro-Form and this is their response below. Clearly they never intend to give you the 3 year subscription:Maria C (8/9/2022, 11:06:57 AM): I am sorry, unfortunately mistakes happen and our member forget to add the 3 years on there account and hit the 30 days which is what happened here in this situation. There isn't much we can do as we do not have proof the 3 year were added to the account as we just show what you purchased which was the PROFORM PRO C22 w 30day iFIT Membership.In addition to being double charged, when we initially received the bike, the handlebar was broken at the welded seam. They sent a replacement, then when assembling, one of the foot pedals was stripped. The bike sat unused for over a month waiting on parts to arrive. It's a poor product sold by a shady company.UPDATE - I emailed as the replier suggested and shockingly, I'm getting more run around see their response below. Guess I'll have to spend MORE time that I do not have, talking to someone else that cannot help me. Will update after the phone call:Summer Lewellen, Aug 15, 2022, 12:57 PM MDT:That order only shows 30 days of membership. If the 3 years was advertised as part of a finance offer, you will need to speak to our billings department. I would recommend giving our billing and returns department a call, they would be able to help you best with what you have described to me. You can reach them at 833-680-4348. Their hours of operation are from Monday through Friday 6am - 6pm MST.Have a fantastic day! Thank you!
On August 4, 2022 I purchased the Proform Pro 9000 costing $1700 plus the extended warranty for almost $500. Unfortunately, this machine has not worked since day 1. My son who is very good with computers and equipment set it up and has tried everything he could to get it working, including buying a extra Wifi booster and a new surge protector. He tried all the trouble shooting in the book and online, but nothing helped. So I called ProFit and unfortunately we missed the 30 day window for returns. When I asked for a tech to be sent to the house, I was told it would cost an additional $159. They told me to check the fine print on the warranty and that they would have to diagnose the problem via phone first in order to forgo the charge. So after 3 phone calls, talking to multiple support people (who by the way were very nice and helpful but couldn't fix the problem) and 5 hours of waiting on the phone, I am left with "It is a part malfunction and we will mail you the part with instructions on how to fix the machine. We'll send you a U-tube link". So my friends, that is what they call warranty service...expecting a 68 year woman to fix her own machine...even if it never worked. Keeping it real. Don't buy from this company!!! Please Save your money!!! In all my years...this is my biggest buyer's regret.
Squeak when using equipment, asked customer service for some simple, basic information about self-maintenance to resolve. They immediately start a heated discussion where customer support refuses to answer any questions until I provide my proof of purchase, a picture of the physical serial number sticker, a video of the issue, a picture of where the device is sitting, and more. They only respond once per week to emails, and their call in service after being on hold for 30 min, listening to the automated message advertising their extended warranty, is clearly not monitored. Basically they are just continuously asking for additional information to play out your patience, and don't actually try to resolve the problem. Stay away unless you plan to be inventive and take apart the entire machine to fix it.Also, the plastic components may come scuffed. I wouldn't normally mention the minor cometic damage (even when new), as its going to happen eventually anyway, but might as well now because of the terrible experience.
I went directly to Proform's website to purchase a treadmill. It was a decent price, plus free shipping and it included one month of iFit. It took THREE weeks to get the treadmill to me. It does need some assembly, and ProForm wanted to charge me a 1/4 of the purchse price to install! I would have paid $100, even $150 - maybe. But a quarter of the price of the treadmill?!@? hell no. Meanwhile, they started my FREE iFit subscription before the treadmill even left their warehouse! They sent me emails asking how I liked iFit and I always replied that I didn't have my treadmill yet, but they never responded. The assembly of the treadmill really wasn't difficult. Certainly not work $250. And I can't review iFit because my FREE subscription expired before I got the treadmill put together. TERRIBLE customer service.
What a crap company been dealing with a treadmill problem for 8 months am no closer to fixing problem my advice to you is don’t waste your money on proform treadmills you might as well take your money and throw it out the window don’t waste your money
Do not buy ProForm exercise machines as the warranty only last on labor and parts for 3 months after the purchase date. We already had one repair with in the warranty period of 2022, and now our machine making an extremely loud knocking sound. However we are out of the Labor and Parts period of 3 months which is a joke as it should be one year as standard like other exercise companies (Peloton) which we also own. Sadly, we are now left with a machine that makes a horrid sound which is only seven months old. Next time I will spend more and buy a Peloton.
Proform equipment is the best, but I'm returning my equipment because their contracted delivery company in Las Vegas Nevada named Fast miles is the worst company in Nevada. This is the second time they scheduled me for the delivery and couldn't follow through for the delivery of proform. The manager, Kathy lied about their delivery person breaking down and then turn around and said it was because of a shortage of employees. Then she hangs up on me. My equipment was to be delivered 3 days ago and now she doesn't know when she can schedule. She says perhaps a month out. I tried calling Proform to tell them about this problem and their employees said they are sorry and cannot do anything about it. I blame Proform because they should hire contractors that will deliver their equipment on time to their customers and to check on this company's customer service that they are providing to their customers. Fast miles delivery is causing them to LOSE business because I am returning the equipment since the delivery company cannot deliver. This also happened during the pandemic when I ordered equipment. They gave the same lie about the driver breaking down. Proform has great equipment, but too bad they aren't investing time to look what their contractor delivery company Fast Miles is doing to their customers!
Have been trying to reach tech support no one ever picks up calls. Chat doesn’t respond either and emails definitely don’t work you guys have a generic response and no help my bike doesn’t work I purchased extended premium warranty and get no support that I purchased and still have from the manufacturer warranty. I am extremely upset and reporting this to the better business bureau unacceptable to purchase a service and never have it available horrible horrible experience. Have a 2000 bike and it doesn’t work and no one helps. I have sent video and emails and continue to be asked by diff robots to do it over and over and over again so upsetting
From the minute I placed my order it has been nothing but lies and deceit. It took over a month to even get the delivery scheduled. Then on top of that the machine is squeaky, wobbly, and unsafe. Every time I tried to get help from member services I got nowhere. I tried to return the machine and got bullied into giving them a chance to fix it. When no technician contacted me I reached out again to return the equipment. This time I was told there was no record of me talking to them and I am now outside of my return window so I have to keep the machine
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