Review Time
Puzzles look great! My only gripe is the box that it came in. The person receiving the puzzle just so happened to pick up some other packages that were delivered on the same day. They immediately figured out what was inside the box because the box has jigsaw pieces all over the box itself. I was going to combine a puzzle and a jigsaw puzzle table with a custom puzzle but the box gave away half the Christmas surprise. Change the box so it doesn’t have the puzzle pieces on them.
I GIVE THIS COMPANY ZERO STARS. CUSTOMER SERVICE IS NON-EXISTENT. AFTER PAYING FEES TO UPS, WHICH WERE CONTINUALLY NOT UPDATES, PUZZLEYOU KEPT ADVISING THAT DELIVERIES HAD BEEN ATTEMPTED, WITH NO ONE TO RECEIVE PARCEL. THIS IS A BUSINESS, WITH RECEPTION FOR DELIVERIES. NO DELIVERIES EVER ATTEMPTED. PUZZLEYOU ASSUMED THAT NO ONE WAS PRESENT TO SIGN, THOUGH UPS CITED THE REASON AS FEES OWING. PUZZLEYOU DID NOTHING TO RECTIFY THIS. INSTEAD, THEY INFORMED THAT THERE WOULD BE RETURN FEES CHARGED AND REDELIVERY EXPENSES INCURRED. THEY DID NOT CONTACT THEIR DELIVERY PROVIDER (UPS) TO SORT OUT THE ERRORS, AND INSTEAD SAID THEY DID NOT KNOW THE REASON FOR THE NON-DELIVERY AND THEY SAID THEY ASSUMED IT WAS BECAUSE NO ONE WAS PRESENT TO SIGN. THERE WAS NOT A SINGLE DELIVERY ATTEMPT AND RECEPTION AT NO TIME HAD UPS ATTEND WITH A PACKAGE FOR DELIVERY.
I am very happy with my puzzles. I ordered 8 of them, in the 1000 piece, which are very challenging. They came quickly and customers need to understand that the quality of their photos are crucial to the quality of the puzzle. Their customer service is also top notch.I will be ordering more.
Simple process, FAST turnaround.I ordered a 2000 piece collage puzzle 10 days before our annual family vacation and received it 3 days after ordering. Many of the photos were 10-20 years old, of which I took pictures on my iphone before uploading. 3 pictures were from photo booths 28 YEARS AGO. So the quality of many of the photos was poor and a bit blurry and they were represented the same way on the finished product, however this didn’t bother our group at all since they were faithful representations of the actual old pictures used. We knew it would be more challenging to complete the puzzle and everyone came together to finish it on time. (We ROCK!)I was very pleased with the experience and will use this company again.Best puzzle in 18 years of family vacations, everyone loved it and it brought back such great memories!
This was so simple to do. But just because you give them your picture to create a puzzle....don't think for one minute it will be any easier. We loved putting our picture together...enjoying the challenge expected from the best jigsaw puzzles. I am passing this company name on to friends. Well done you!
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Custom Photo Jigsaw Puzzles made easy! Choose & upload 1-65 of your favorite pictures & select 2000, 1000, 500, 200, 100 or 48 pieces. 250+ puzzle templates & 80+ gift box designs to customize with your message. Fast 2-day UPS shipping from our friendly team in Pennsylvania, USA.
