Review Time
Absolutely terrible company. 2 years on from a non fault accident we still haven't had a full pay out even though they told is in july they have got the funds and just need to send them to us. You can never get through to them the phone cuts off after 15 mins. They promise call back and you don't get them. We have submitted complaints and heard nothing. Don't know what else to do. DO NOT USE THIS COMPANY
Improve.lmao..close the business that's the only way to resolve...waiting and waiting never get a reply from the accounts team. Same old excuses EVERY TIME I call (I'll get the accounts to email you) never in 2 months of chasing have they replayed apart from requesting my account details and they eventually let me know that "THE FUNDS WILL BE PAID BY BACS WITHIN 3 DAYS" 9 days later and still nothing in my bank from them . GO THROUGH YOUR INSURER ,,NEVER MIND THESE 3RD PARTY AGENTS . Absolutely shoddy I'd never use them again. Lesson learned
It has been the worst experience ever, it’s been 3months I’ve been using their courtesy car and I have been calling non stop to find out the progress of my case, but they keep on telling me there hasn’t been any admission of liability. No communication has been done unless I chase them. My file handler was changed and I was never advised of this change and I had to find out after I called to check if anyone was looking into the case, and apparently this file handler has not been empathising with me, feels really stressful and draining when talking to him.The drivers who deliver their cars are friendly but the company is generally unhelpful. And the involvement of QDOS in my case has been very depressing, disappointing and mentally draining‼️‼️My case hasn’t been settled yet, and now no one is responding to my emails. Dragging this facade to court for sure.It doesn’t deserve a star at all‼️
This is a SCAM DO NOT USE THEM we had a no fault accident in May in 2024 and we have not received any payment all even tho they have been paid by the third partly insurance all they do is fob you off with excuses that there is a back log in accounts PLEASE DON'T USE THEM
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