Review Time
Overall the bike is wonderful, and so are the team with all their well addressed communications. Had a few issues with the bike through the build process in which I had to seek help from a bike technician to fix the issue, just was a shame it didn't come with no imperfections
I waited for my bike about a month as it was out of stock. When they got it they sent it next day. The bike was 80% assembled and only the pedals, the saddle, the handle bars and the front wheel needed to be put on. The bike looks amazing and I am loving the turbo function.
What a nice helpful chap Spenser is.I have a Vello electric bike with a Zehus hub.When it wouldn't calibrate - the bike would only connect to the app when plugged into the wall.I tried to get some support from the manufacturer in Italy. They were as little help as possible, on the second attempt at dealing with them they sent me a list of exorbitant costs for posting it back to them in Italy, and potential repair costs. They never once mentioned there is a UK service centre. By chance I found that Quella are the uk distributor. One phone call with Spenser later, my Hub was in diagnosis, fixed and returned within 7 days. For a fraction of the cost of posting to Italy and back.
Every part of this company is well designed, aesthetically pleasing and user friendly. I chose a Quella bike to be different and design is important to me. It looks beautiful and rides really well. I will definitely use Quella again when the time comes.
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