quellabicycle.com

4.3
4.3 Based on 101 reviews

...

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Average Rating

4.3

/
5

101 Reviews

5 Star
74%
4 Star
4%
3 Star
7%
2 Star
3%
1 Star
12%

Filtered Reviews

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Review Time

Brendan Pointer
GREAT PRODUCT.EXCELLENT VALUE FOR MONEY.

5
Date of experience: Jan 09, 2026
Lewis Whelan
Overall the bike is wonderful

Overall the bike is wonderful, and so are the team with all their well addressed communications. Had a few issues with the bike through the build process in which I had to seek help from a bike technician to fix the issue, just was a shame it didn't come with no imperfections

4
Date of experience: Dec 02, 2025
Christine Black
Excellent Service

Easy website to order.Bike part ordered Friday ,recieved Monday .Excellent service.Thank you.

5
Date of experience: Nov 21, 2025
Mike
First Class service

5
Date of experience: Nov 13, 2025
Halfords CycleWork
Excellent customer service

Excellent customer service

5
Date of experience: Nov 01, 2025
Vasi Tapastau
Electric Imperial Courier

I waited for my bike about a month as it was out of stock. When they got it they sent it next day. The bike was 80% assembled and only the pedals, the saddle, the handle bars and the front wheel needed to be put on. The bike looks amazing and I am loving the turbo function.

5
Date of experience: Oct 23, 2025
Neil Exton
Went the extra mile....

Went above and beyond expectation and provided me with a tyre that was not listed on the web site.

5
Date of experience: Oct 13, 2025
Better Zehus support than the factory

What a nice helpful chap Spenser is.I have a Vello electric bike with a Zehus hub.When it wouldn't calibrate - the bike would only connect to the app when plugged into the wall.I tried to get some support from the manufacturer in Italy. They were as little help as possible, on the second attempt at dealing with them they sent me a list of exorbitant costs for posting it back to them in Italy, and potential repair costs. They never once mentioned there is a UK service centre. By chance I found that Quella are the uk distributor. One phone call with Spenser later, my Hub was in diagnosis, fixed and returned within 7 days. For a fraction of the cost of posting to Italy and back.

5
Date of experience: Oct 07, 2025
Charlie Rose
Great design, service and experience

Every part of this company is well designed, aesthetically pleasing and user friendly. I chose a Quella bike to be different and design is important to me. It looks beautiful and rides really well. I will definitely use Quella again when the time comes.

5
Date of experience: Oct 01, 2025
Robert Brese
Super Easy and Friendly

Super easy to order and a friendly online chat with a representative ensured I ordered everything I wanted or needed!

5
Date of experience: Oct 01, 2025

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