Name: quellabicycle.com
Telephone: +4403334002400
Rating: 4.3

Algernon Wright Guest

Why you buy Quella

You buy Quella because you want a bike that looks good in the city; one that has clean lines and the timeless style you associate with all that steel and chrome. You probably already know what a “fixie” is and would definitely describe Quella bikes as “roadsters”. You won’t get a fancy branded groupset or convenient quick release levers. It’s therefore not the most practical choice for people who can’t do very basic maintenance. You do get their signature eye-catching deep section wheels which add to the overall sturdy feel - because “only steel is real”. Only two things will survive a nuclear war; cockroaches and steel bikes. I hope they know how to ride.I would say the brand compares favourably on cost with other brands with a similar aesthetic like Pelago and Pashley. They can do this because the quality of the fixings and finishing components isn’t quite the same. The good news is, because you are the sort of rider who can ‘tinker’, you can use the money saved to get the upgrades you want and make your Quella unique. I love mine all the more because of the time I spent acquiring just the right bits and pieces to finish ‘her’ off.

Date of experience: Mar 24, 2025

Patrick Reed Guest

11 months ago

Diligent

Informative, helpful, swift replies. What more could I ask for?

Date of experience: Mar 13, 2025

Bernard Guest

1 year ago

They actually answer the phone!!!!

Nice produce but more importantly an old-school attitude towards service and customer care. They even answer the phone which they deserve 5 stars for alone.

Date of experience: Mar 05, 2025

Katy Bell Guest

1 year ago

5 stars for quality and service.

5 stars for quality and service.When it comes to T-shirts you know instantly if the t-shirts are good quality and these are exactly that. True to size. Will be back again.

Date of experience: Feb 28, 2025

Shayne Anderson Guest

1 year ago

Top notch

The fine people at Quella know how to keep their customers happy. Great service. Great product. Not much more to say other than I love my new wheels.

Date of experience: Feb 13, 2025

Lionel Rogers Guest

1 year ago

Tremendous service back up…

Tremendous service all round simply cannot recommend enough back up support is superb I recently have had size of cranks replaced at no extra expense without exchange due to customs and adfitional charges courtesy of Jess at Quella unbeatsble customer service indeed with most appreciated thanks !

Date of experience: Feb 04, 2025

Earl T. Guest

1 year ago

Bought replacement wheels

Bought replacement wheels. Easy online ordering, prompt delivery, everything as expected.One criticism - very low spec tyres included - I'm sure people would pay a bit more to have the wheels road ready.

Date of experience: Feb 03, 2025

Clifford Guest

1 year ago

Good service Quella

I bought a bike from them last year and I wanted to order some upgrades for it. Jess was extremely helpful even though what I was ordering wasn’t actually listed on the website and sorted it out without any problems at all.

Date of experience: Jan 24, 2025

Lina Harris Guest

1 year ago

Such good customer service

Such good customer service I've had Quella bikes for about eight now and not only do I love the bikes, but their customer service is some of the best I've had from ANY company.

Date of experience: Jan 01, 2025

Dustin Walker Guest

1 year ago

Outstanding customer service

Outstanding customer service, even over the Christmas holidays. Especially from Jess, very helpful and quickly resolved our problem (we had ordered the wrong sized frame) they arranged collection of bike and sent us the new frame we needed straight away. Not to mention the bike is stunning! Amazing work Team Quella! 👍🥰🚴‍♀️x