Review Time
My experience with the Nero bike has been frustrating. I got it assembled by Halfords. Since then I've had two chain breaks. After the first and replacing the chain myself, I got Halfords to re-inspect the bike, since a chain break is normally so rare and dangerous. As per the other reviews, it seems it is not so rare for this bike. Eventually I put a on a half-link chain which has held up so far.The bike is used for a simple commute to work and hasn't had much mileage. After a puncture I inspected the tyres and both were worn through. Again, replacement with hardier parts was needed.The bike overall is ok value for money - but it seems there is some design issue or skimping with component choices leading to some danger and a maintenance headache.
I have mixed feelings about my experience with Quella. The concept behind the company is excellent, offering bikes that are easy to receive and simple to set up. However, I've encountered a couple of issues with my Nero Courier Black Single-Speed Bike in less than five months of ownership.Living in Manchester city centre, I use my Quella bike about five times a week to commute to work and travel to various places, averaging 30 minutes per journey. I’d like to note that I am quite competent with bike maintenance and set up, and I also perform regular cleaning and oiling to prevent issues. The terrain is mostly flat, the roads are relatively well-maintained, and my riding style is not particularly demanding. Despite this, after just 2-3 months, the tension screw on the right side of the bike stripped and would slip whenever I applied pressure to the pedals. Additionally, the thread where the tension screw was inserted into the bike was also stripped, requiring me to purchase a third-party chain tensioner that could be clipped on from the back of the bike. More recently, the bike chain snapped, marking yet another mechanical failure due to the bike being unable to handle the tension from the pedals. It’s disheartening to face these issues within five months, especially on a bike priced at £399.While I’m not a bike designer, my recent experience suggests that Quella needs to reassess the quality of their product. Quella might try to respond to this review by highlighting that their frames are made of ‘Hi-Ten Steel’ and they use ‘KMC Z410’ chains, but despite their specifications, my bike still experienced mechanical failures with these components. Quella might also argue that my bike setup was incorrect, but I can caveat this with the fact that I followed Quella’s own setup videos (in addition to using my knowledge from previous experiences). A single-speed bike should be able to withstand the regular tension and pressure of everyday use, yet mine did not.PS. Also posted to eKomi as per Quella responses
OK so there was a problem, perhaps Halfords should have spotted it, the front chainwheel wasn't quite round, but Quella stepped up. They were easy to contact, they were knowledgeable and helpful. They solved the problem quickly and without charge. I'd choose them again.
This company always responds, they make great bikes, have great service and are always trying to help. Here is my story over the last 6 years. I have owned a first generation varsity trinity. I replaced it with a Nero cappuccino, lovely bike. Someone borrowed it and never gave it back. So I replaced that with a quella Cambridge, carbon wheels, big gear and bigger lock. However this year I was diagnosed with arthritis. I can't get my leg over the frame. So I contacted them asking for a step through. They responded within hours and better than that said they will look into to it for 2025. I cant wait to come back. This is just a great company to deal with, that makes a great product.
I purchase a Nero - black.I am over the moon with the bike, its light and the gearing ratio is ideal for my work commute.The purchasing process was very intuitive, I wanted a few modification and the staff were so helpful and actually made the process enjoyable.
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