Review Time
We bought our son a Quella fixie bike for his 15th Birthday via Halfords, we have had nothing but trouble with the bike since the very day we picked it up, we are currently on our 5th Broken chain and now have a bike that our son refuses to ride to school anymore as he doesn’t trust it and feels that it is unsafe.We are currently trying to get a refund on the bike in order to try and purchase an alternative bike.
Nice aesthetics, decent frames, terrible components - when looking to fix an issue I had with my wheel this was there response just before disappearing back in Oct 22-Dear MichaelThank you for sending over your video.It does appear that your wheel has a slight buckle. We can look to replace this wheel for you however Abi did mention that you outlined that the buckle was not present when the bicycle arrived?Quite often buckles in Mag wheel occur due to impact when riding, this can be as little has dropping down curbs and riding uneven surfaces. They do not take impact as well as a spoked wheel and cannot be made tru once they bucklel! Magnesium is also not as flexi as a carbon 3 spoke.Kind regardsRegardsChris
I bought a Cambridge electric bike and it came, I built it, worked out how to get it going, rode it for a couple of hundred yards and realised I’d made a mistake!My only experience of electric bikes was of comfy ones, the kind of thing that might appeal to guys who need an electric bike.But this is not at all like that, it has thin tyres, a saddle which clearly yearns to slice you in two, and racing handle bars. I’d have loved it when I was twenty, but when I was twenty I wouldn’t have been interested in it being electric. So I guess, to me, it is an ill-conceived machine.Anyway, I emailed them to see if they would offer me a refund of any sort. But No, I’d ridden it, so all they could offer was to sell me a different saddle, different tyres, and different handle bars. Which would combine to spoil its undoubtedly good looks.So, I’m disappointed. I’d have thought they could’ve given me some sort of refund and sold it to a guy who’d appreciate it being already built, even if ridden for a couple of hundred yards. That’s £1k per hundred yards!I see Quella have responded and I have to say I think they are being disingenuous when they say ‘it is difficult to accept a bicycle back after 2 months having been on rides as we are unable to re-sell this item brand new’. They know full well it had not ‘been on rides’ I just got on it once for a few hundred yards. Similarly, they know I wasn’t thinking they’d pass it off as brand new, I was simply enquiring whether they’d take it back and give me some sort of a refund. So I’ll stick by my original review and elaborate some more if required.
Loving my Quella Nero. Agile and sturdy. Extremely quiet if you don’t forget to lube the chain from time to time. I don’t usually care much about looks but the simplicity of this design won me over.I have always been a cycle touring enthusiast, and this is my first real single-speed. I absolutely love the change, in particular being able to ride without thinking about gears and re-learn how to use body weight and posture to maximise performance instead. It’s so much fun and so rewarding.All the components used are good quality in relation with retail price. Plus, if I may express a more subjective opinion, It’s a pleasure to support local companies obviously built on passion, rather than bigger firms whose strategies are largely built on greed.Ok enough words gotta go and ride now.ByeD
Firstly I must say the Quella bikes look fantastic. Classic steel frame geometry with the deep wheels absolutely looks the part.But that's where it ends unfortunately. I ordered a Nero with drop handlebars, and assembled it, but the wheels were just so heavy it was ridiculous. They felt like a separate weight you had to drag along while cycling. I wanted to like this bike, but if you want to it to actually ride, not just hang it on the wall, I'd look elsewhere.I've given 2 starts not 1 because the customer service was actually great, both for customizing and returning.Hopefully they will improve the bikes in future and I'd happily try one again.
I ordered a new set of tyres and some inner tubes from Quella Bikes for my Quella Bicycle. The wheels have deeper rims than a regular bike so naturally I ordered inner tubes with 60 mm long valves. However, I was disappointed to find that I was sent 40 mm tubes instead which were too short to be inflated properly. This was super annoying as the majority (if not all) of the bikes that Quella sell have deep rims, which begs the question why do they even stock 40 mm tubes? In fact, just looking under the "Components/Tubes" section of their online shop, they don't even have 40 mm tubes available... This kind of incompetency is simply baffling and I will not be purchasing from them again.Update (11/02/22): I'd actually asked them for a refund since I already got the correct tubes elsewhere but was happy to accept a swap if a refund wasn't possible. Sadly, no response from Quella. This whole ordeal has just been one huge waste of time so I would advise anyone who is considering dealing with the company to simply avoid and get a bike elsewhere.Update (14/02/22): Interesting response from Quella. I have not had any email communication from them since asking for a refund so their statement of "WE HAVE ASKED THE CUSTOMER TO RETURN THE ITEMS WHICH THEY HAVE NOT" is simply false.Furthermore, they blatantly contradict themselves since in their original response they stated "we were more than happy to replace these free of charge on a next day delivery which costs more than the items themselves along with a free postage return label" before now saying "WE CAN ONLY REFUND OR REPLACE ONCE THE ITEMS ARE IN OUR POSSESSION. THIS IS HOW RETAIL RETURNS/REFUNDS FUNCTION".For clarity, I have not had any further emails from them, or the product replacement/free postage return label which they had initially offered to provide. Instead, it now seems that they expect me to pay for the return of the incorrect order that they shipped out initially, which they'd admitted was their fault. So, which is it Quella? Or are you just going to carry on digging here?..P.S. You may want to get that Caps Lock button looked at, just saying.. :)
Just a clarify a review that was written on my behalf by my sonThere was 2 bikes, the damage from the first bike was, the chain was thinner than any chain I have seen on any bike apart from a racer, which had to be replaced within 3 months, their was a complete crack that lead to separation of the frame on the rear cog.Near the axle the frame was 95% completely cracked.There was no warning.The replacement bike I changed the chain at the shop, the rear wheel spindle went within 3 months the complete wheel had to be replaced as the shop could not remove the spindle.The right crank completely cut away from the body of the bike.This bike was less then a year old.Quella offered to repair the bike I threw it away and brought a new bike that’s how dangerous I think the bike was.This bike is cheaply made and is dangerous this bike is no good if you use it 5 times a week and you ride hard.The costumer service from Quella is first class Especially as I did not buy the bike from them, but the bike is cheaply made.
had my first bike for 3 months before I had to replace the chain as it had stretched and it kept coming of the cogs at high speed down hills or flat ground.As this happened during coved 19 I could not use the bike until the shops reopened and that was about 3 months.By the time the multiple damage to the the frame happened I have had the bike for about 1 years, take in account that that was during Covid 19. I had probably road ehat bike less then 100 times.When I got thrown of my bike I was extremely lucky as I had jumped the lights and there was no traffic behind.There was no signs or warnings that there was anything wrong with the bike, after looking at the bike I got back on it because I couldn’t see anything wrong with it, but it wouldn’t move so I had to walk it to a train station.Believe it or not I was extremely lucky I came off my bike were I did a mile further I would of been going down hill and in traffic and I don’t think it would of ended well for me.They gave me a replacement bike that I did not want as I believe this bike is cheaply made poor quality and extremely dangerous as I had spent £350 on the bike and they wouldn’t do anything else for me I took the bike.
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