Review Time
Package arrived badly damaged. Had clearly been opened and patched up... the wheel inside was damaged.Had to arrange a replacement. The Quella customer service seemed helpful - but remains to be seen if it actually translates into a successful outcome.
Bought through the cycle to work scheme .Very Quick Service . Bike ordered and delivered within 2 days . I took the advice to get a bike mechanic to set the bike up which he did with no issues.I have the Stealth Mk3 and live 5 miles from a city with country roads and a few small climbs . I wanted a bike that would need little maintenance and this seemed ideal.Ridden in to work today and bike feel great
Been buying of Quella for a bit now,brought my bike of there,great product & also my tyres & tubes,I made a mistake & filled in the wrong address & Jess who is absolutely fab,sorted the issues out got them collected & redelivered,great customer service worker & sales company is lucky 2 have her.
The quality of the bike itself is amazing. I cannot be more happy with it. The customer service as well was really good. Back to me as soon as they could and even though we had a couple of issues with the order they were ready to provide assistance and compensate for it. But all in all, I could not ask for a better bike.
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