Review Time
I purchased the Nero around 7 months ago. I didn’t know too much about the brand at the time so took chance and fairly pleased.Positives:-Great looking bike-Nice design-Great prices-Easy to assemble-Fast deliveryNegatives:-Not very comfortable-Starting to show rust on chain and bolts (this could be my own fault).-Prone to regular punctures (again could be my own doing).-Chain tension thread has gone.It needs a proper service, which I guess can be expected after 7 months of regular use.All in all, not a bad bike but has potential to be so much better if they made it more comfy and used better quality components.
I have read the reviews and seen the feedback. I want to share mine. I ordered a Cambridge Varsity last July, it turned up in September. This was inline with the delivery time quoted. It actually came a week early. Absolutely loved the way it looks. I use this cycle as a commuter and training bike. So 100 mile weeks are normal. It lives outside and is locked in the centre of Cambridge. All I can say is it is perfect. The paint has stayed fresh, the drive train smooth, and it has been ever so reliable. I was always a fixie fan, but after a few changes, all available from quella, the bike fits me and does what I need. The rust issue others have mentioned I haven't seen, the paint withstands bike parks well, the kenda tyres though sap watts. I love this bike so much I want a second. I just wish you had a better website, or a bike customiser like Ribble. I'd be willing to pay for something special, I just want a few options on the website rather than a contact form. For example choice of stem length, equipment, wheel sets. Ultimately a big thank you, it made my lockdown better. And I can't stop telling people about it.
I hate giving bad reviews but after ordering a bike in March and being very excited about the delivery in mid April which the website promised I still have not received my bike. I had to get in touch with the company to get an update on my order being late rather than keeping me informed. No I have received another email delaying my oder further to the beginning of June. The email received starts hi all...rather than writing to me personally. So I have no lost faith in the customer service of this company. Its the first time I am using them and it seems to me that they mean to do well but do not understand how customer service works. Promising me a free t-shirt for my order being 1.5 months late without them keeping me informed in the way I would expect is very poor. So I am now looking elsewhere for a bike and am about to request a refund. I would suggest to stay clear of them...
Great delivery company, rubbish bike!Delivery was good got here on the day it was supposed to.Put the bike together no problem, expected to have to do that. The bike is no better than a kids toy though. The wheels are dangerous and even say excessive use will cause accident. I mean really? I use the bike to ride to work, this is just poor, I have had to buy new wheels.There seemed to be a bit missing around the pedals (which are also awful quality) so I phoned to check; never heard back. Got a puncture on the second ride, not because of anything on the tyre, the inner tube was sub standard. It does look nice but is not built to be ridden, and there is no suggestion of this on the website. There are cheaper, better, safer bikes on the market. I would avoid quella bikes. I am just gutted that I need to use this until I can afford to buy a new one.PLEASE READUnfortunately I cannot respond to what Chris has written below, which is a real shame because having spoken to him I have to say I was really impressed. we had a great conversation about the bike. I was really pleased and again impressed with his swift communication and the high level of customer service he has shown, he listened which was very refreshing. We actively discussed the issues i had and he offered reassurance and insight, which was great and I am now as happy with the bike as when i unpacked it; as I did say in my previous review 'the bike looks great'. He is a genuinely nice bloke and despite my earlier review I actually think I would buy my next bike from these guys!! Thanks again for the swift response, i would now change this to to a 5 star review
HiI bought a Quella Nero After one week chain, sprocket, bolts, components in general are already showing rust. .I thought this was absurd, a bike that is new, with less than a week of life shouldn't do that. I have others and much cheaper bikes, that after years of use don't have any trace of rustTherefore i contacted the Quellabicycle.com costumer service, explaining what was happening. I told them that was my opinion that the frame was good, but probably the components much cheaper, I asked them what kind of solution they have in mindThey answered, to put it in a few words, that it was my fault, rust appears, in their opinion, because I ride in wet weather conditions.Their solution was to wipe the rust with a cloth, can you believe it?In England it rains most of the time. If the material of their components was good, with a good coating this shouldn't be happening.So, a part from this silly suggestion about the cleaning, no further assistance was offered, or any other kind of support.Nothing a part from a guide on cleaning and maintenance, as if after 25 years that I drive I would need from them to be explained how to wipe a bike!!!!Just insulting.
I bought quella bike from Halfords in Glasgow looks so good that’s why I bought it silver frame stands out but when I went to adjust the seat up it started to scratch the seat post badly took it back to the clowns in Halfords Rugherglen said this was normal first of all the said I should have put lubricant on so told them to do it scratched the rest of it so I’ve had to buy some black tape to cover the scratches on seat post not something you would expect to do on a brand new bike I would like to know if this is normal for your hand built bikes like the 2 clowns in Halfords Rugherglen kept saying
I brought a Quella Nero 13 months ago and their was damage to the frame, the bike was brought from Cycle Republic which has since closed down, so I contacted Halfords which responded but 8 days later had got nowhere.I contacted Quella and spoke to Chris I explained the situation and sent him photos of the damage to my bike within 10 minutes of receiving the photos he had agreed to exchange the bike.I have now got a free replacement bike I would like to thank Quella and Chris for the swift response.This is the costumers service we all look for and expect I would recommend Quella to anyone I will get my next bike from Quella.
I initially harboured some concerns regarding fixed gear cycling but having recently taken delivery of my new Quella Varsity model I could not be happier. Having opted for some added accessories all products turn up on time, in full and precisely as promised. Thanks to all at Quella !Adam
I ordered a bike at the beginning of July 2018, now in the 1st of October the bike is still yet to be delivered. Apparently due to them having issues with their factory and the bikes arriving in the UK, I have never heard of a company making such a mistake and providing such poor service. Having placed the order via cycle to work I am bound to buy from the company as the alternatives are limited and the voucher is for a fixed price.
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