rachelscupcustoms.myshopify.com

1.6
1.6 Based on 140 reviews

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Average Rating

1.6

/
5

140 Reviews

5 Star
16%
4 Star
0%
3 Star
0%
2 Star
1%
1 Star
84%

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Beatrice Morgan
I didnt want to give any stars

I didnt want to give any stars. Horrible person, speaks like shes above everyone. Rude, inappropriate talk, well below basic hygiene standards. She was sat on the floor packing cups and her feet were actually black. I know everyone washes cups etc before use but her cats have worms and are all over her desk and packing boxes! If you have had a cup from this horrible person please burn the packing and disinfect everything, I would also advise you treat yourself/family/ and pets for worms. She has zero customer service skills. I simply dont have the words to describe how horrendous she is. Stay clear.

1
Date of experience: Jul 04, 2025
Stefan N.
Rach attacked me outside b&m over cups…

Rach attacked me outside b&m over cups absolutely shocking behaviour if you ask me… smh 😕

1
Date of experience: Jul 04, 2025
Nadia
The cats have worms there’s a video…

The cats have worms there’s a video please search it on TikTok. She proceeds to let them walk all over the table and roll all over where the cups are made. This is a real problem. Especially if you’re allergic to cat fur.

1
Date of experience: Jul 04, 2025
Louis
Full of cat hairs and arrived late and…

Full of cat hairs and arrived late and broken

1
Date of experience: Jul 04, 2025
Marina Wilson
Disgusting

Have watched her make cups on lives and will ask the customer to confirm their postcode on live in-front of hundreds of people. Also very rude woman and no sense of hygiene.

1
Date of experience: Jul 04, 2025
Cynthia Parker
Rachel on was live on social media so i…

Rachel on was live on social media so i attempted to ask about her cups she later told me to stop spamming and being a troll by the way I asked once she later blocked me

1
Date of experience: Jul 04, 2025
Sylvie B.
THE WORST

Ordering from RachelsCupCustoms wasn’t just a mistake. It was a life-altering, glitter-soaked descent into madness — the kind of event that haunts your dreams and ruins holidays. I came here to buy a cup. I left with trauma, a ruined apartment, and a pet-sized grave in my backyard.Let’s rewind.I ordered what was supposed to be a custom tumbler — cute, harmless, sparkly. What arrived was a leaking, resin-drenched abomination of a cup, seeping glitter like an open wound. The box was soaked. The cup was sticky. The smell? Toxic. Like melted plastic and disappointment.I didn’t even notice the glitter trail it left across my floor — not until I heard the soft hop of Mr. Pickles, my rabbit, investigating. He was curious. Innocent. He didn’t know that this glitter wasn’t just decoration — it was a death sentence.Within minutes, he was covered. It clung to his fur, his nose, his tiny paws. He looked like a disco ball… a terrified, twitching disco ball. I tried to rinse it off, but whatever Rachel puts in her cups is NOT water-soluble. It just… spread. It got into his eyes. He couldn’t stop sneezing.We rushed to the vet. Emergency visit. They tried everything. Oxygen tank. Washes. Prayers. The vet said, and I quote:"He’s sparkling… but he’s suffering."I held him. I cried. And in a sterile room filled with the faint scent of chemical glitter, I watched my rabbit — my best friend — take his final breath.And Rachel? Rachel had the audacity to offer me a discount on my next order. NEXT ORDER??? Ma’am, your merchandise has a body count.I will never recover from this. My carpet is ruined. My rabbit is gone. And every time I see glitter, I feel a pang of rage and sorrow I wouldn’t wish on my worst enemy.Zero stars. Do not buy. Not unless you want a blood — no, sparkle-stained conscience.RIP Mr. Pickles. You went out shining.

1
Date of experience: Jul 04, 2025
Darla
My order arrived cracked?

My order arrived cracked?? Tried emailing and she told me I was a troll got blocked from the live.. my daughter loved the cup I am not a troll I had a GENUINE issue to report.. :(

1
Date of experience: Jul 04, 2025
Marian Foster
I was thinking about ordering a cup off…

I was thinking about ordering a cup off Rachel for my granddaughter however after seeing that she doesn’t seal the stoppers in cups that just have a decal on and these are called “kids cups” I changed my mind. Even if the cup hasn’t got the glitter snowglobe inside if you are advertising it as a kids cup it has to be sealed for safety reasons! A child can still remove the stopper and potentially choke which is a major health and safety issue! Would definitely not recommend these cups for anyone especially children! Rachel also needs to learn the basics in hygiene especially hand hygiene, you can’t continually use alcohol gel without in between handwashing with soap and water as after a few applications of alcohol gel it no longer is effective! People try and advise her however just seen as trolls and either muted or blocked in her lives! No way to run a business.

1
Date of experience: Jul 04, 2025
Mindi C.
Fantastic service

Fantastic service, fantastic product, would buy again ♥️♥️

5
Date of experience: Jul 03, 2025

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