Review Time
This isn’t a hate post as customers have to make their own mind up.my experience was I came across this lady on my home page felt very bad after her sharing her childhood trauma.i thought ok give her a chance as we all make mistakes.i ordered 2 cups one for my autistic son which was not a snow globe as he smashes things the cup had deep scratches on it which you could tell had been hidden by the decal there was no straw my second one was a snow globe which had overlapped decal and was not sealed to the edge which had caused a crease inside the cup there was a post it note which had what looked like blood or sauce on it iv tried to email her no reply have the proof so going to take it higher they are both in the bin where they belong
Great customer service, cup was exactly what i ordered loved the fact i could watch my cup being made live. Cup was sanitised throughout the process, delivery was super fast and cup was packaged very well. There are some people who are trying to spoil it for this young lady which is very sad.
Absolutely shocking woman running this business on TikTok through Shopify. Cats roaming all over the work space with visible worms wriggling around their back end. Cups made for children with unsealed stoppers on the bottom major hazard all in all a very shabby set up with little to no levels of hygiene. The woman herself Rachel Skinner is the rudest most arrogant person who bullies and mocks people asking genuine questions or coming with complaints as she doesn’t respond to emails. I’ve witnessed shocking behaviour from herself and her live supporters who she encourages to laugh and bully people with issues after receiving badly made, filthy products or products damaged or not received! Stay well away from this company unless you want to part with money and then be blocked if you need help with any after sales. If I could give this zero stars I would.
I purchased a cup from Rachel cups on tick tock and well when I received it the decals were peeling off and the cup was so badley made you would get a better cup in the £1 shop serious no joke do yourself a favour and Don’t waste your money on garbage sorry but Just telling the truth sorry …
Order got cancelled for questioning about the choices of decals left. I wanted to wait for more to arrive as I didn’t like the ones left. She was rude, her girlfriend was rude and then they were talking about me on the live. Please avoid at all costs. I’m glad my order got cancelled. Absolutely disgusting human beings.
Very unhygienic. My cup was tacky when it came and bubbles still in there before sealing. I watched her live making it and her cat was all over the table, she kept wiping her head with her hands because she was too hot whilst making my cup. I wanted to cancel but has no cancellation policy in place. I binned it, waste of money. Disappointed as I wanted to give her the benefit of doubt but can’t.
Where do I start? Absolutely shocking. Rachel demands to see postcodes on her live chat to confirm the customer in chat is the person who’s ordered. I have seen people posting their entire postcode in a TikTok chat, completely breaching gdpr by asking for these customers to post their postcode. Cats all over the sides, doesn’t use gloves for some unknown reason, sprays hands with antiseptic spray but then wipes it off on her trousers/shorts, how clean! On top of this Rachel comes across as a spoilt person who is very privileged and expects people to order and deal with her disrespectful remarks and sarcastic comments 24/7. Would never order from this company due to its lack of basic hygiene, lack of customer service, disgusting comments, broken cups and choke hazards and cats practically packing the cups themselves whilst having worms. Seriously hope this business gets taken down asap, this is NOT how you run a business.
I dont know where to start. First of all my cup came packed appropriately. However upon opening the parcel and viewing my purchase I found a few issues. The vinyl decal was peeling off. There was no straw and the cup was dirty inside and out. Having looked further into this lady, it appears her hygiene levels are shocking. No hand sanitising, no hand washing, eats and drinks over customer order, wipes her face and nose on her hands, no sanitising. Allows her cats to sit on her work surface all while she makes these cups. I have contacted her twice regarding the issue and I have had no response. Please avoid at all costs.
Been blocked for asking did she worm her cats so I’m guessing that’s a no. Very rude to her customers unprofessional and no hygiene anywhere. She claims she cleans her floors twice a day on Saturday she sat on the floor packing orders and her feet were black. Cats pissing over everything mainly the packing boxes. There’s gunna be a mass outbreak of worms before long thanks to her. This needs closing asap
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