rain.co.za

3.8
3.8 Based on 580 reviews

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Average Rating

3.8

/
5

580 Reviews

5 Star
65%
4 Star
3%
3 Star
0%
2 Star
1%
1 Star
30%

Filtered Reviews

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Dumsani
Haven't had internet for a week now

Haven't had internet for a week now. I'm on a 4G unlimited plan and have had an overall good experience with Rain but the last week has absolutely been terrible with Rain. Lost my internet service right after paying my monthly subscription and after numerous calls to support the issue has not been resolved. I have gotten numerous emails with ticket numbers, but the issue is still not resolved.After this week I would not recommend Rain under any circumstances.All my ticket numbers and still my issue is not resolved.#37227091#37352729#37406381#37452465

1
Date of experience: Sep 01, 2025
Philasande Xaba
Rain is scamming people I won’t stand…

Rain is scamming people I won’t stand for this their service is very poor I asked them a month before to close my account they decided no to now they are demanding me money I’m taking this further I’m tired they now going to deal with my lawyer 🤬

1
Date of experience: Sep 01, 2025
Demi Buzo
I’m fed up with Rain

I have had Rain for years but from August 30 I have had an unstable connection literally every single day. I have done all the troubleshooting in the world from restarting the device to a hard reboot to speed tests and Rain has done a million restarts from their side too and no resolve. It’s now Nov 21 and I’m still struggling yet the debit orders keep going off. Not sure what I’m paying for anymore. All I keep getting is there are minor alarms etc which I have heard a million times. I’m exhausted! I’m frustrated! I’m shopping around for a new ISP because this is nonsense now.

1
Date of experience: Aug 30, 2025
Anele
Rain is pure nonsense now last week I…

Rain is pure nonsense now last week I paid my monthly subscription but I have no internet it’s been a week one day now and whenever I call agents don’t pick up or tell me they have escalated the matter all they are good in is giving out ticket numbers#37386611

1
Date of experience: Aug 28, 2025
Marie Evripiotis
Rain services are so unfair

Rain services are so unfair. I got charged monthly even after after canceling my subscription with them. They deducted money from my account but they don't give me the service I still owe them close to 3k but no data was given on my router. I don't recommend anyone to use rain service very shitty service provider and crooks. Their staff are also rude they'll always log a call but no one ever got back to me. The only thing I get is their useless reference on my email with no help given.

1
Date of experience: Aug 27, 2025
Samuel Elmon Ngwenya
This network is just useless👎🏼👎🏼👎🏼👎🏼

This network is just useless👎🏼👎🏼👎🏼👎🏼They are just expensive for nothing!!!I’m already fed up It’s benn, I don’t how many months now with poor network👎🏼👎🏼👎🏼👎🏼

1
Date of experience: Aug 27, 2025
Ayabulela Nomnganga
These guys are a joke haven't had…

These guys are a joke haven't had internet connection for 7 days now and still counting, they keep saying they'll get it fixed but there's still nothing. Their service is a complete joke.

1
Date of experience: Aug 25, 2025
Pamela
I paid my account immediately when it…

I paid my account immediately when it was fuel via the link sent on my watssapp. But till today I have no wifi for 2 days my work has been highly affected. There is no assistance from this company the support team is basically useless to the core. This company robs people of their hard earned money they are crooks I would not recommend them to anyone. They are useless and a waste of time all they are good at is taking our money.Pam

1
Date of experience: Aug 25, 2025
Driaan
BAD CUSTOMER SERVICE

For 7 days ive been trying to get assistance with regards to slow internet, I have the highest package (100mbps +) but my speed differs from 0.4mbps - 3mbps which is not what im paying for. Each time im informed a technician will call me and yet they all tell me the same story "move your router to a better place, please reset your router" This is absolutely pathetic 7 DAYS NO IMPROVEMENT.

1
Date of experience: Aug 24, 2025
Maxwell Chahwanda
Is my package not unlimited

Is my package not unlimited, why is my internet off and am receiving messages saying I ran out of DATA?

1
Date of experience: Aug 23, 2025

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