Review Time
Remedy Meds has been the easiest company to work with. From the beginning of my journey in February until now, it’s been a smooth experience. Any issue, which have been few, has been taken care of promptly and with no hesitation. I would recommend them to everyone!
We spent over six hours in three days trying to get medicine shipped. On Thursday night we were told we needed an appointment. So they were making one and told us we would receive email verification. That took an 1 hour plus.The next morning my Husband got a phone call wanting to schedule an appointment. He was so frustrated he asked for a supervisor. Who informed him that his "order" for medicine was left sitting on someone's desk! That night we called to verify and explained that we needed to do that appointment via phone.When we called we were told our appointment was for Nov 26 instead of the 22. After much discussion we were told we needed to call in an hour before our appointment for the 22nd. So we called in Saturday morning an hour before the appointment. The first specialist couldn't find my husband' record. She gave us a phone number to call claiming they could help us. The phone number was for the competition. We called back and spoke with Freddy. Freddy was very helpful and understanding. She was the only one who knew that we just needed to go to the portal, sign in and Remedy meds would call us. That is the only reason Remedy is not getting a negative score.
Such an easy process from start to finish. Instructions were clear, their online site was simple to use, I made an appointment with a practitioner within a very short period of time, the call went great, and everything was set up from my visiting the site to getting a prescription submitted took about 25 minutes. Great experience.
About a year ago, I tried remedy meds after reaching out to two other glp-1’s companies. I am so happy I did. I have lost 70lbs in a year. The other two companies did not do what they claimed. And sent the type of meds I were not interested in, nor agreed to. When I reached out to remedy meds I was so happy that customer service would answer questions before I signed up. I read the detail of the membership before signing up so I understood what I was getting, when and how I would receive meds. It was simple to reach out to request appointments, easy to inquire about shipments. Their tracking system is literally move by move notification. I had a question about the condition of a vial once it did take a few days longer than I would think to get a final answer but after 5 days and the csr person helping me I know did there best, they had to contact the pharmacy and quality control, it takes time to get a definitive answer. It all worked out the rubber on my vial just had a dimple from the filling syringe. Made sense. The medication always arrive to me in wonderful condition. It was always accompanied with an ice pack. Quick delivery everytime. I only scheduled a few appointments during my year long journey after each appointment I always felt confident and reassured of any questions I had. I knew I was being looked after. Some people are going to react to meds differently than others. That is not remedy meds fault. The number of people they have helped over the number of people that it hasn’t worked for, people will hopefully take that into consideration. It’s been a year. I’ve lost 70 pounds. I was fortunate that the pharmacy they use has a medication that works for me. I am grateful for the treatment they provide. They have me as a life long customer, I know they will be here when I need them.
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