richardfmackay.co.uk

4.7
4.7 Based on 340 reviews

Proud to serve Edinburgh for over 80 years with the finest Furniture, Flooring and Kitchens...

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Average Rating

4.7

/
5

340 Reviews

5 Star
92%
4 Star
2%
3 Star
0%
2 Star
1%
1 Star
5%

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Review Time

Cameron
Guys delivering where excellent

Guys delivering where excellent

5
Date of experience: Feb 22, 2024
Carolyn B.
Steve & Neil

Steve & Neil, two brilliant lads who couldn't have been more helpful & made the process of transferring old for new an almost pleasurable experience. Offered advice on after care & all in all excellent customer service.

5
Date of experience: Feb 22, 2024
Virginia W.
Spare Bed

R F Mackay installed my single bed today within three weeks of ordering, with the minimum fuss. As it is a spare bed Jaz offered me the option of a less expensive mattress that was instore which I took. The bed was set up in my house in thirty minutes along with the removal of the old one in a totally professional manner. The handlers took good care to avoid contact with walls and furniture.I can recommend Mackays as a trustworthy company.

5
Date of experience: Feb 20, 2024
Rodney Morris
Excellent service from the minute we walked in the show room.

Excellent service from the minute we walked in to the show room. Jaz was very helpful and talked us through our options. The suite we chose was tailored to our needs. Configuration and colour. The delivery team were very courteous and friendly. Steve and Neil were meticulous in their working practice. They took time to make sure that the suite was in the correct place and that we knew how to use the electric buttons. Great service. Will use this company again.

5
Date of experience: Feb 20, 2024
Frances Adams
Our quest to find a sofaWe were met at the showroom by `Jaz`…

We were met at the showroom by `Jaz` who was extremely welcoming. She explained a few details to my wife and I and then allowed us to peruse the selection at our leisure. We do not like pushy assistants. When we chose our sofa she took us through the form filling and payment procedure with an obvious willingness to give customer satisfaction.Murray and Reece delivered the sofa on time and were most polite and attentive to ensure no accidental damage occurred. They explained clearly some issues about maintenance. The service through out was excellent and made the whole process pleasing

5
Date of experience: Feb 13, 2024
VL26
Amazing service in store when buying

Amazing service in store when buying. No pushyness but there to answer questions etc. delivery was quick and the guys delivering it today were amazing. Attentive to detail. Making sure it placed where needed. Checking it all out and making sure we were super happy. Thanks for an amazing service. We will be back

5
Date of experience: Feb 02, 2024
Very helpful service

Jas was very helpful and got a great price for the furniture.

5
Date of experience: Jan 24, 2024
Celia Clark
Purchase of armchairs

We recently bought two G Plan armchairs from you. We were given excellent and friendly advice, especially on colour and size, by Ioanna in the store, and we are delighted with the result. Stephen and Neil delivered the chairs at the time were we expecting them. They removed our old chairs and brought the new ones in without causing any damage. They were friendly and helpful, and keen toknow that we were happy with our purchase - which we are!

5
Date of experience: Jan 15, 2024
Alexibox
Bought a suite from the Stevenson Road, Edinburgh

Bought a suite from the Stevenson Drive, Edinburgh store in October 2023. The furniture was delivered on the date and time slot given in January. The delivery was done by the 2 Murrays. They took their time removing the old suite before bringing in the new one, ensuring that they did not cause any damage. Great service. as it was not easy getting the furniture into the house. Would recommend this company again.

5
Date of experience: Jan 15, 2024
Karolyn Reed
Great experience

Great experience from browsing to purchase and then delivery. Kevin was most helpful in showing us what was available to suit our requirements. Left us in peace to discuss our options and made sure we took the time to choose the right fabric. Neil and Steve were most professional in delivering the items. Very polite and friendly and took care of our property as they got the suite into the house. Will certainly visit the store again for anything we need and wish we had come to this store first. No one was pushy like they were in Sterling Homes.

5
Date of experience: Jan 13, 2024

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