Review Time
I have been a Ruby Lane shopper for 20-ish years. I trust the antique and vintage fine jewelers and antique shops from all over the world that I find there. My only quibble, and I mention this in every review and it never changes, is the ghastly customer service experience with the workings of the website itself.
There is a wide inventory for all tastes and budgets. Sometimes the search results are not what one is looking for even with the category search options presented. This becomes a bit time consuming when looking for specific items and having specific budget for it. But is OK.
If you are lucky with the seller, everything will be fine and that is why buyers leave good reviews. I have bought antique dolls several times, the sellers were decent. But this time I was unlucky and the seller turned out to be a scammer. The goods were sent to another address and this became clear only after the tracking number showed after a few weeks. I began to write to the seller, he does not answer. I wrote several letters to Rubylane asking to help me, but they did not answer me. I do not recommend this website. On eBay you can open a dispute, but on Rubyline no one will help you. I am very disappointed. Because the website administration does not help, both good sellers and buyers suffer, and scammers continue to deceive buyers.
I made several purchases and received discounts on the three jewelry items I bought. The owner, Kat, was very patient with me as it took some time for me to make my decisions.It is the first time I have bought items from Kathy Selvaggio at InVintageHeaven. I am very pleased.
I am a repeat buyer with this RubyLabe seller. She is so wonderful to work with. Her collection of Steiff and Shuco pieces are in wonderful condition. Her photos are so accurate as is her descriptions. When I have a question she answers quickly. It’s a pleasure buying from her shop.
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