rubylane.com

4.5
4.5 Based on 2.3K reviews

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Average Rating

4.5

/
5

2.3K Reviews

5 Star
81%
4 Star
6%
3 Star
5%
2 Star
3%
1 Star
6%

Filtered Reviews

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Review Time

Mary Woodley
Fabulous selections, Great Sale!

It was nice to find a company that has a good business reputation in the doll making world. I made my first purchase of an antique doll, so I appreciate your expertise in selecting dolls for sale and feel confident my purchase is the genuine article.Note: I had trouble logging in, even the day after I signed up. I went back to the email verification email, and clicked the link got me Signed In, just in time to take advantage of the Sale! Thanks!

4
Date of experience: Nov 11, 2025
customer
Wonderful sellers and great items

Wonderful sellers and great items. I wanted to decline insurance, but there was no place to do that. Wish this could be improved.

4
Date of experience: Nov 11, 2025
Lorie F
Good prices

Good prices, great seller communication, and fast shipping!

5
Date of experience: Nov 10, 2025
debbra
Easy buying & paying experience

I haven’t bought all that much from Ruby Lane, but when I have it was easy to work with the sellers by email. They were all responsive to questions within a short amount of time. Paying using PayPal is always easy. I appreciated the feedback regarding the sale & shipping from the seller afterward.

5
Date of experience: Nov 10, 2025
Teresa
Thank you for the good choices and…

Thank you for the good choices and great delivery.

5
Date of experience: Nov 10, 2025
Andrea Taylor
I have always loved this company and…

I have always loved this company and trust there sellers completely.

5
Date of experience: Nov 09, 2025
Kathryn
I love Ruby Lane

I love Ruby Lane. I have been shopping there for over 20 years. I have never been disappointed with any of my purchases.

5
Date of experience: Nov 08, 2025
Roberta Richardson
Not all sellers are honest

I love Ruby Lane, but I did run into a dealer who turned out not to have in her possession the pricey item I was using layaway to buy. Sellers like this should be banned from the site in my opinion. Actually it happened a second time. Not a layaway and it took forever to get my money back.

5
Date of experience: Nov 08, 2025
Amelia Fendell
Always professional and courteous

Always professional and courteous. They have an exceptional treasures.

5
Date of experience: Nov 07, 2025
Elizabeth Brooks
Be weary of what is on the site and what is actually available to purchase.

I ordered a necklace that was on Ruby Lane site. My credit card is charged. The very next morning without an email or any notice the purchase was canceled. No reason why. I reached out to the buyer this afternoon. And he replied very sorry for the inconvenience. This item sold over a month ago not sure how it got on the site. So now I’m curious if my credit card will be reimbursed and exactly how does this happen? We will see if I get my money back and how long it takes because the purchase took a matter of seconds so no I am not happy with Ruby Lane website.

1
Date of experience: Nov 04, 2025

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