Review Time
Rope lamp does look good but annoyingly the fitting for the shade is too big & consequently doesn't fit properly. Takes a lot of patience to get it balanced so it isnt on the wonk. May have to revert to blu-tac to make it stay put.Would have expected better when spending £100 on a lamp.
I initially had issues with getting a delivery day, but what I was most impressed by was how the director of customer service Nigel rang me and was incredibly kind and helped me sort it out. I'm very grateful for this. It shows that this company really values customer care hence I have edited my review 👍Thank you so much
Ordered 2 Portobello side tables. They were delivered very quickly. Unfortunately one was delivered without the glass top. Telephoned customer services and the call was answered very quickly. The person answering the phone was very efficient and professional and said the incomplete product would be collected and replacement sent out. Collection was made next day and replacement received 3 days later. Love the tables and the service.
I have searched the internet for the perfect cantilever parasol to go over my garden seating area for months. It needed to be grey and it needed a granite base on wheels to stand the winds which hit our garden on occasion. The one I ordered came exactly as described and is a perfect addition to my garden. Excellent quality material and a very sturdy frame and heavy base. It was easy to assemble and we have made lots of use of it over the summer days of sunshine and heat. Definitely recommend this product and company
Not great service, but my issue was eventually sorted. I bought an LED parasol (Glow Defender), but it arrived without a battery pack for the lights. I was told a replacement would be with me within the week. A full month later, and after having to send multiple email follow ups, and the replacement finally arrived, the wrong battery had been sent. That said, they did then fast track a replacement so the issue was resolved in the end.
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