Name: serremo.com
Telephone: 000000000
Rating: 4.3

Joan Guest

Fast response to correct issues

I was very impressed with how quickly I received a response back on my issue. My son ordered a shirt and it was missing a snap. They responded quickly to my email and shipped out a replacement right away. I can’t give 5 stars due to shirt having defect, but they definitely corrected it promptly.

Date of experience: Nov 06, 2020

MrShiya Guest

5 years ago

Updated: Ridiculous

I ordered a couple of items on 10/12, received an email on 10/15 saying my order had shipped and should arrive in 5-10 days, when what really happened was they created a shipping label. On 10/19 I received another email stating that the order status had changed to "info received". On 10/26 I emailed their customer service asking for an update and was told that there is a glitch and that my order was actually in transit even though the tracking stated "shipping label created, USPS awaiting item". Tired of waiting I emailed them on 10/30 and asked them to cancel and refund my order. I will update this review pending the outcome of my request.UPDATE: After not hearing from Serremo in 3 days not 2 hours after publishing this review I received a response letting me know it was still the "logistics partners fault" but that they would process the refund. I will update again if/when I receive the refund.UPDATE: I received my refund from Serremo. And now I’m being asked repeatedly to take down the review by their customer service.

Date of experience: Oct 31, 2020

Agatha Guest

5 years ago

Order about 2 months before you need it!

I can only review the order process because after nearly 3 weeks I still dont have the hoodie. I feel as though fall and winter may be over before its received!

Date of experience: Oct 27, 2020

DrimzYT Guest

6 years ago

I ordered the Phantom hoodie in all…

I ordered the Phantom hoodie in all colors. My husband is obsessed with the fit. One had come with a small hole and I reached out and the customer service was impeccable. They sent out a new one immediately. I will definitely order more items in the future.

Date of experience: Jan 22, 2020

Oliver Guest

6 years ago

Great Phantom hoodie

Great Phantom hoodie. Nice and comfortable, warm. Hoodie great design.

Date of experience: Jan 20, 2020

Mister_pipiRichy14 Guest

6 years ago

I ordered a item from this site but due…

I ordered a item from this site but due to some reason my item didn't turn up. So I emailed the company and they help me try and find it but in undoing so they very kindly send me a replace ment so all in all I'm very happy to use this site again.

Date of experience: Jan 18, 2020

Ezra Baker Guest

6 years ago

High quality service right here guys.

High quality service right here guys.Very pleased with the timing of delivery and The great response team.I’m gonna be ordering a lot more clothesFor gifts and of course for myself.

Date of experience: Jan 18, 2020

BW Guest

6 years ago

sub standard.

Products seem ok however customer service is dreadful. Ordered some pants in the medium size which according to their web site is 34-36 inch waist. Upon arrival the pants were labeled large and size 32!!It took several emails to get a response that I would have to send them back to America at my cost.

Date of experience: Jan 15, 2020

Nate5789 Guest

6 years ago

great customer service

I received the hoody I ordered but needed to return for different size. Jamie was very helpful in getting me the information on how the return my order. She has kept me up to date on my return.