Review Time
Before placing my order, I did see that shipping was between 10-20 days and it took 14 so, if you don’t have patience you are in trouble! I ordered the wanderer jacket and the American flag hat for my husband. The jacket is awesome. Great quality and exactly as pictured. Sadly, we are returning the hat. Excellent customer service too. Overall, very happy with this experience!
Extremely happy with my purchase from Serremo.com! Outstanding quality! Seeing how great the Wanderer Jackets are in person makes me wish that I had ordered one in every color! Definitely worth the wait! Jamie from customer service and Travis from sales were a pleasure to chat with and helped to ensure my order was received as scheduled!
I ordered the wanderer jacket. I ordered it too small and wrong color. Duhh When I contacted customer service to correct the issue, they responded in a timely manner with the utmost compassion. I was given instruction steps to exchange for correct item. Mary Rose was friendly kind and caring GREAT customer service !!Thank you
Although we had a shipment error.... ....Mary in customer services was extremely helpful and organised for the correct item to be sent out which arrived a week later. It looks like the shipping company had messed up the items! Happy with the item when it arrived and gives confidence when a company goes above and beyond to help - thanks and especially to Mary Rose (CS).
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