Review Time
The products are extremely disappointing. I bought a shirt that looks and fits nothing like the advertisement. It’s the worst fitting shirt I’ve encountered. I requested a refund, but it was denied. When I needed specific details for returning the shirt, customer service was unhelpful and offered no assistance.
The quality of the hoodie is lacking; the fabric is thin and uncomfortable, not as advertised. I tried to cancel my next order, but instead, they shipped it two days later. Initially, I was offered a partial refund or to pay for shipping to return it. Only after leaving a review did they finally process my refund. The pricing for such low-quality items is unacceptable.
This is just drop shipped shien quality Chinese bs marked up 10x the price. I’m dead serious. Screenshot the jacket you want and then reverse image search it to find the exact same thing on Aliexpress for $12. If you order from this company you’re getting scammed.
Their products are amazing, great quality and always a great fit. Today I had a customer service issue and they were also phenomenal in their response. Valerie Fisher was quick to help me with my order issue, very professional, and very kind. I love this company!
Starting off with a negative here as my only knock was it took a considerable amount of time from ordering to receiving with no updates nor tracking info until I emailed them. The positive - once I sent them an email, Mary Rose responded fairly quickly with an update. She also kept in touch with me from that day until the packages arrived at my house. I would mention that her pleasant disposition along with, Mary consistently ensuring the lines of communication are always available was unexpected and welcoming - a lovely lady to deal with! Lastly, the sweaters that I received are exactly what I had hoped for - you just never know when ordering clothing online! Many thanks again to, Mary and looking forward to future purchases.
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