Review Time
Bought a power detect auto empty pet model and it's the most useless bit of equipment I've ever had the misfortune to own. Suction is pathetic even on turbo. Edge suction is non existent. Anti hair wrap is good and the auto empty is handy, but as an actual vacuum it's useless. Going to take the loss and buy a dyson.
Hi all - after much research have ordered a Shark cordless cleaner - currently awaiting delivery, but hopped on here to let people know that the lure of free items when you order direct from Shark is a complete con! The wine, SMOL products and pet food offered is only free is you subscribe to a regular subscription and delivery. This is not obvious until payment has gone through and an email is sent telling purchaser this. I would still have bought the Shark cleaner without the free items BUT have been left feeling a tad cheated, as I've no intention of subscribing to any of these items. Sincerely hoping everything else I've read about the Shark cleaner is true.
The concept is good, but: the clear plastic waste container is impossible to clean properly, leaving it always looking messy. Worse though is that one of the wheels started falling off; I put it back several times. The suction is not brilliant though it is adequate (just); but the battery does not mean that a whole house can be cleaned in one go.
I like the portability but it is unreliable, I had to replace the hand held bit after a year as suction was poor. To be fair, mine was still under warranty so customer services sorted this out, however the floor nozzle is poor and no suction. I debated getting the floor nozzle but that is £70 and the roller £20, so sorry Shark ill be trying another brand of vacuum.
Ive got a Shark Stratos cordless hoover which has developed a noisy motor. Just over a year old. Went through diagnostics with Shark. The customer support person waas really helpful. New motor despatched to arrive in a few day. Very friendly and efficient service. No quibbling or delays.
Ordered the handheld vacuum and after 3 months in it started making an extremely loud noise to the point it couldn't be used unless i knew my neighbours were out. I asked for a refund and they declined but offered a new one. Great i thought! and then approx 3 months later, the same problem happened. I then insisted for a refund and they refused and i haven't heard back since. I have been more than patient, and the pattern here is pretty clear. A product failing twice in the same way after only a few months isn’t just bad luck; it points to a fault that the retailer and they should take responsibility this, but they havent. Dont be fooled by their fancy adverts.
At the beginning, everything worked perfectly. The battery was charging properly, and the vacuum has always been kept on its stand, constantly connected to the power supply.However, after about two months, problems started. The running time became shorter and shorter. At first, I tried to justify it — maybe it was because I was using a stronger suction mode or vacuuming more thoroughly. I kept finding different explanations for it.But for the past month, the situation has become much worse. Whenever I take the vacuum off the stand, the battery is not charged — even though the stand is still plugged in all the time. I honestly don’t know whether the battery no longer holds a charge or if there is some kind of connection issue with the charging dock.The result is that I now have to charge the battery before every use, even though it should already be fully charged and ready to go. This problem appeared far too quickly, and I’m very disappointed with the durability and reliability of this product.Unfortunately, I cannot recommend this vacuum.
Poor web site purchases process. Wanted to buy Shark Stratos Anti Hair Wrap Plus Pet Pro Cordless Vacuum [Double Battery] IZ420UKT. Ordered twice but Shark decided to cancel order without any explanation. Absolutely ridiculous customer support! Rubbish.
I have bought 3 shark hoovers. I had a cordless hoover and a mini handheld one. My main hoover broke and I decided to go with a cordless stratos, order took 8 days to arrive which I was surprised by but fair enough but it arrived with no charger for the battery. emailed shark and got no reply. Phoned customer service and after 30 minutes on the phone they finally decided to send me a charger, I asked could it be posted first class as I had now been without a Hoover for about 2 weeks and they said no, ( charger still hasn’t arrived ) I also asked could they do some small gesture of good will and got a blunt no… Pretty surprised, can’t review the actual Hoover yet but Hopfully it’s not as bad as the shark service.
I bought my first Shark product through TikTok during the Black Friday sale, and the experience has honestly been nothing short of ridiculous. Shark uses EVRi for deliveries, and the moment I saw that, I knew it was going to be a problem.EVRi claimed they made a delivery attempt — they absolutely did NOT. No knock, no card, nothing. Then they said they’d deliver it the next day. Instead, when I checked the TikTok tracking the very next morning, it showed my item was already being returned to Shark and a refund was being issued.So not only did they fail to deliver, but they didn’t even bother trying again. Just sent it back without giving me any chance to receive it.For such a big brand, Shark choosing to rely on EVRi is genuinely shocking. This was supposed to be my first ever purchase with them, and instead it became a complete disappointment and waste of time.I’m honestly put off ordering from them again until they stop using such an unreliable courier.
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Sharkcordless.co.uk is an official site of Shark Clean UK, where Shark products can be purchased directly. Creators of 5-star customer rated upright, cordless and handheld vacuum cleaners and steam mops, Shark’s revolutionary floorcare solutions are quickly gaining popularity in the UK, having already earned a dedicated following in the USA. Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect Shark for you and your home…See more
