Review Time
Set up Shell Go Plus account, unfortunately after 4 days I have given up. I cannot log into the app, every code they send me ‘something is wrong’ customer service is non existent, the chat is pointless, does not work. But hey, they make billions so why should they care about minor things like customer service. I personally won’t bother using Shell again, plenty of other places to buy fuel. The Esso app is much better, set up and logged in within an hour and it works!
I've rarely encountered customer service as poor as this. I used the pay-at-pump option, and Shell held onto £100. Although the money should have been released back to my account after the transaction, five business days later, it was still missing. When I contacted support via live chat, the representative advised me to wait an additional seven business days and then closed the discussion. I recommend avoiding this inconvenience. It's simply not worth it.
Worst company to get hold of. We have been trying for over two weeks now to reset our app to pay an overdue invoice. There is no one you can speak to. No human to speak with. Only email address which no one responds back to you. If you want a headache, sign up for Shell Fleet.
Two transactions in a day, 0 points updated.I visited shell garage in cribbs causeway twice in a day, morning and evening for a total amount of £201, no points charged, I chatted with customer service where Monika just replied no receive no points. Garage has been doggy and customer service really poor, even trying to give my credit card number where you can see the transactions, she just denied
Went to Sutton scotney north, northbound station, wow - staff really dont like customers, after he stopped talking with other staff, I asked for a receipt, he tapped many times on his machine as if it was a great inconvenience. I used the toilet, good lord, unclean, every surface covered in diesel, not been cleaned in a while, it was a disgrace. will not be using Shell again.
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