Review Time
Are Shell in trouble? it has taken 10 days, at least 6 phone calls and about 11 emails before i finally get the £22.45 they effectively stole from me when they charged me for another customer's diesel. My car is petrol. Double check both your bank account and your receipt. They gave me the correct receipt but took an additional £22.45 from my bank account on 29/9/24 - only got it back on 9/10/24 after continual chasing
I would like to express my sincere thanks to your colleagues at the stirchley service station. In particular I would like to thank Vijay and Ahmed who allowed me in to remain warm on a very cold evening whilst awaiting RAC to recover my car that broke down. This has always been a friendly service station and a real pleasure to visit for diesel and my lunch for the day when working nearby. Please recognise these colleagues who have shown compassion and gone above and beyond expectations.
This is my first review on here and I'm so glad to post a positive experience, well many of them to be honest!Ahmed at the Harborne Shell garage who works on nightshift has been absolutely amazing for me in delivering a superb customer service at the Harborne station and convenience operation.I work long hours in retail myself and pull into the garage to get 1 bottle of Stella around the same time most evenings - Until Ahmed was there I used to have to park up, explain what I wanted, wait for them to unlock the fridge and bring to the checkout etc.From the 2nd purchase he recognised that I was a regular customer with a repeat requirement and has really gone above and beyond to exceed my expectations - As soon as he see's my car pull in - My beer is at the night checkout and he welcomes me with a knowing smile - I hope Shell recognises the value he brings to their business - Ahmed, You will go far in you career with your amazing professional attitude and genuine customer care . Really well done !
Has to be the most disgusting toilets I’ve been in a petrol station. Makes you wonder with an onsite bakery how clean the kitchen is. Clearly the cleaner is on holiday or they don’t have one. She’ll select and little Waitrose A41 near market drayton.
Shell rewards scammed me for custom visits on a regular basis from sep 23 on the premace that after the tenth visit I would receive £10 fuel, after the nine visits the app updated and signed me out I left it for a couple of months because I couldn't scan the reward card at the till eventually I wanted to get the ten visit reward and found that when I wanted to sign in it looked like it had erased my account was asking for new sign up I phoned Shell and they said they weren't doing the 10 visits for £10 and that I only had 3 visits registered and they had been converted into worthless points after they fumbled for half an hour trying to find my account and would not honour the Previous offer after all the time and effort being loyal to She'll they shat on me, erased the app, fraud sh show con Shell!, can't wait for solar panels on my roof, wind turbine in my garden with an electric car! Won't cost anything to fill up, top trend, then it's the middle finger constantine style to the greedy overpriced exploiters con!
Put a hold for $75 on a $11 gas purchase!!Are you kidding me.The $1000s we spend every week to keep our equipment running and our crews stocked with drinks and ice!And they want to hold $75 for a $11 gas purchase on my debit card.We are going to another gas station from now on.Totally rridiculous!
The New structure of reward is a downgrade. It’s made not a lot harder to earn reward.In its new form I would need to buy 600 litres of standard fuel to earn 600 points that would exchange for a £3 voucher off fuel. With current fuel costs that’s approximately £900. That’s a massive 0.3% saving. Not really a reward to me. Until they review this I see little benefit to buying my fuel from shell unless it’s convenient.
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